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ferkoljs
Topic Author
Posts: 3
Joined: Fri Nov 20, 2020 10:49 am

GA80 Pro (noise)

Fri Nov 20, 2020 11:14 am

Description of problems:
The phone makes a noise during a call. We have tried calls to more than 10 different phones and they hear noise everywhere in the handset. Reconciliation is almost impossible.
 - whoever I call they hear me very badly and with a loud noise
- I reset the phone to factory settings and the condition is the same.
- The phone has been updated to the latest version.
- I tested the microphone via the * # 87 # menu. The sound is recorded without noise and looks ok.
- Noise only appears on other phones when they answer my call. The noise is unbearable.
- I tried to change the network from 4g to 3g situation is the same. Noise is still occurring.
- I changed the volume settings and nothing solved the problem.
 
All phone information and noise recordings:
https://drive.google.com/drive/folders/1CcWd3-8jBPS4-WwGqGscbO4uv54oBqQ8?usp=sharing  
 
Please help and fix the problem. 
 
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blackview_admin
Posts: 8242
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: GA80 Pro (noise)

Sat Nov 21, 2020 8:17 am

ferkoljs wrote:
Description of problems:
The phone makes a noise during a call. We have tried calls to more than 10 different phones and they hear noise everywhere in the handset. Reconciliation is almost impossible.
 - whoever I call they hear me very badly and with a loud noise
- I reset the phone to factory settings and the condition is the same.
- The phone has been updated to the latest version.
- I tested the microphone via the * # 87 # menu. The sound is recorded without noise and looks ok.
- Noise only appears on other phones when they answer my call. The noise is unbearable.
- I tried to change the network from 4g to 3g situation is the same. Noise is still occurring.
- I changed the volume settings and nothing solved the problem.
 
All phone information and noise recordings:
https://drive.google.com/drive/folders/1CcWd3-8jBPS4-WwGqGscbO4uv54oBqQ8?usp=sharing  
 
Please help and fix the problem. 

Under the wireless upgrade of the mobile phone, this problem has been changed in the latest version
 
Zoe Lin
Posts: 66
Joined: Wed Oct 28, 2020 9:29 am

Re: GA80 Pro (noise)

Sat Nov 21, 2020 10:34 am

Looking for after-sales service
 
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blackview_admin
Posts: 8242
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: GA80 Pro (noise)

Mon Nov 23, 2020 7:16 am

Zoe Lin wrote:
Looking for after-sales service

Hello, what can I do for you? The after-sale department email is : support02@blackview.hk
 
ferkoljs
Topic Author
Posts: 3
Joined: Fri Nov 20, 2020 10:49 am

Re: GA80 Pro (noise)

Mon Nov 23, 2020 9:27 am

blackview_admin wrote:
ferkoljs wrote:
Description of problems:
The phone makes a noise during a call. We have tried calls to more than 10 different phones and they hear noise everywhere in the handset. Reconciliation is almost impossible.
 - whoever I call they hear me very badly and with a loud noise
- I reset the phone to factory settings and the condition is the same.
- The phone has been updated to the latest version.
- I tested the microphone via the * # 87 # menu. The sound is recorded without noise and looks ok.
- Noise only appears on other phones when they answer my call. The noise is unbearable.
- I tried to change the network from 4g to 3g situation is the same. Noise is still occurring.
- I changed the volume settings and nothing solved the problem.
 
All phone information and noise recordings:
https://drive.google.com/drive/folders/1CcWd3-8jBPS4-WwGqGscbO4uv54oBqQ8?usp=sharing  
 
Please help and fix the problem. 

Under the wireless upgrade of the mobile phone, this problem has been changed in the latest version

I updated the phone to the latest possible version. See pictures.

Is there any newer version and how do I download it if the phone is already updated.
https://drive.google.com/file/d/1cIwbBL ... sp=sharing
Image
Image
https://drive.google.com/file/d/11VoBJQ ... sp=sharing
 
Zoe Lin
Posts: 66
Joined: Wed Oct 28, 2020 9:29 am

Re: GA80 Pro (noise)

Fri Dec 04, 2020 10:58 am

ok.THANKS
 
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blackview_admin
Posts: 8242
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: GA80 Pro (noise)

Sat Dec 05, 2020 6:29 am

blackview_admin wrote:
ferkoljs wrote:
Description of problems:
The phone makes a noise during a call. We have tried calls to more than 10 different phones and they hear noise everywhere in the handset. Reconciliation is almost impossible.
 - whoever I call they hear me very badly and with a loud noise
- I reset the phone to factory settings and the condition is the same.
- The phone has been updated to the latest version.
- I tested the microphone via the * # 87 # menu. The sound is recorded without noise and looks ok.
- Noise only appears on other phones when they answer my call. The noise is unbearable.
- I tried to change the network from 4g to 3g situation is the same. Noise is still occurring.
- I changed the volume settings and nothing solved the problem.
 
All phone information and noise recordings:
https://drive.google.com/drive/folders/1CcWd3-8jBPS4-WwGqGscbO4uv54oBqQ8?usp=sharing  
 
Please help and fix the problem. 

Under the wireless upgrade of the mobile phone, this problem has been changed in the latest version

https://mega.nz/file/GO4Sjajb#jQrnATVl5 ... Trf_e1tE2Q
 
ferkoljs
Topic Author
Posts: 3
Joined: Fri Nov 20, 2020 10:49 am

Re: GA80 Pro (noise)

Wed Dec 16, 2020 11:51 am

Thank you for sent. Are there any instructions on how to install this operating system on my phone?
 
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blackview_admin
Posts: 8242
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: GA80 Pro (noise)

Thu Dec 17, 2020 7:09 am

ferkoljs wrote:
Thank you for sent. Are there any instructions on how to install this operating system on my phone?

Please send email to me: mary@blackview.hk

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