I have had my phone since 08 May 2020, and this morning while trying to make a phone call it suddenly crashed. All I have is a blue line on a black screen with the words 'main camera' on. It wont do anything when pressing buttons on the side. This is my medical emergency phone and need it 24/7. What do I do.

jax_k1957 wrote:

I have had my phone since 08 May 2020, and this morning while trying to make a phone call it suddenly crashed. All I have is a blue line on a black screen with the words 'main camera' on. It wont do anything when pressing buttons on the side. This is my medical emergency phone and need it 24/7. What do I do.

Hello, sorry for this inconvenience. Can you screenshot it for us to check? or In order to solve your problem more efficiently, please send your problems to support02@blackview.hk, and then our support will contact you soon. Thanks.