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PostTenebrasCH
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Posts: 5
Joined: Mon Jun 08, 2020 2:01 pm

Latest OTA update (20200522V12_20200523-0035) broke top of screen response

Mon Jun 08, 2020 2:06 pm

OTA update: BV9900_EEA_S900AA_V1.0_20200522V12_20200523-0035
Top of screen (upper status bar) no longer responds to finger touch (e.g. slide).
Also when the top drawer slides down, only first row of icons appears.
 
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blackview_admin
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Re: Latest OTA update (20200522V12_20200523-0035) broke top of screen response

Tue Jun 09, 2020 7:11 am

PostTenebrasCH wrote:
OTA update: BV9900_EEA_S900AA_V1.0_20200522V12_20200523-0035
Top of screen (upper status bar) no longer responds to finger touch (e.g. slide).
Also when the top drawer slides down, only first row of icons appears.

Hello, Thank you for your question, We have feedback on this problem to our technical staff, we will try to find a way to solve this problem.
 
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blackview_admin
Posts: 8943
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Re: Latest OTA update (20200522V12_20200523-0035) broke top of screen response

Tue Jun 09, 2020 7:12 am

blackview_admin wrote:
PostTenebrasCH wrote:
OTA update: BV9900_EEA_S900AA_V1.0_20200522V12_20200523-0035
Top of screen (upper status bar) no longer responds to finger touch (e.g. slide).
Also when the top drawer slides down, only first row of icons appears.

Hello, Thank you for your question, We have feedback on this problem to our technical staff, we will try to find a way to solve this problem.

Could you shoot a video for me to have a look? And please send the video to this email: mary@blackview.hk. Thank you in advance.
 
TwoCutter
Posts: 1
Joined: Fri Jun 12, 2020 3:59 pm

Re: Latest OTA update (20200522V12_20200523-0035) broke top of screen response

Fri Jun 12, 2020 4:05 pm

Hello, we have the same problem here. Today the OTA came, after that the quick menu is not available anymore.
Kind regards. TC
 
PostTenebrasCH
Topic Author
Posts: 5
Joined: Mon Jun 08, 2020 2:01 pm

Re: Latest OTA update (20200522V12_20200523-0035) broke top of screen response

Fri Sep 04, 2020 11:44 am

We've sent a recording to the e-mail address you provided.
Any news on this issue?

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