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chrixy.rossi
Topic Author
Posts: 3
Joined: Fri Oct 04, 2019 12:44 pm

Bluetooth not stable with my car

Fri Oct 04, 2019 1:26 pm

Hello,

A couple of months ago I bought a BV9600/pro. Everything works fine with the exception of the Bluetooth function when connected to my car. I have a Toyota Hilux 2018 and I didn't have any problem with my old phone. The problem with the BV9600 is that the Bluetooth is not stable. Sometimes it goes on and off for several minutes before starting to work. The most unstable feature is the media device. In case I want to listen some music with my phone through the Bluetooth I have to wait a lot of time and when I am lucky I can use it, when not it doesn't work at all.
Toyota service team is blaiming the phone.....
Can you help?

Thanks
Chris
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: Bluetooth not stable with my car

Sun Oct 06, 2019 9:32 am

Hi, can you help to catch a log and sent it to us? we can analyze it exactly.
 
chrixy.rossi
Topic Author
Posts: 3
Joined: Fri Oct 04, 2019 12:44 pm

Re: Bluetooth not stable with my car

Sun Oct 06, 2019 9:43 am

Hi, what do you mean by saying "catch a log"? I can get by using phones and computers but I am not that knowledgeable I guess....
Thanks again for your assistance
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: Bluetooth not stable with my car

Mon Oct 07, 2019 7:23 am

chrixy.rossi wrote:
Hi, what do you mean by saying "catch a log"? I can get by using phones and computers but I am not that knowledgeable I guess....
Thanks again for your assistance

Pls send "How to catch a log" to support02@blackview.hk, we will send you a word about how to do that.
 
chrixy.rossi
Topic Author
Posts: 3
Joined: Fri Oct 04, 2019 12:44 pm

Re: Bluetooth not stable with my car

Mon Oct 07, 2019 7:44 am

I sent the email you required
 
taz22
Posts: 21
Joined: Thu Mar 21, 2019 7:40 pm

Re: Bluetooth not stable with my car

Tue Oct 08, 2019 12:35 pm

as tu eu une réponse ? 
 
Davide64
Posts: 2
Joined: Fri Dec 20, 2019 8:35 pm

Re: Bluetooth not stable with my car

Fri Dec 20, 2019 8:53 pm

I have a similar experience with my bv9600 pro v1 with Android 8.1.0, I got from Amazon last May.
I tryed to connect it to my Toyota auris hybrid; After several attempts I got a stable connection only after clearing  all data of Bluetooth application once a week. Now I have a new toyota ch-r and I cannot be able to connect the phone to the car anymore: the Bluetooth application crashes and restart continuosely. Is there any fix planned in the next future?

Thank you,

Davide
 
karimr
Posts: 1
Joined: Thu Feb 06, 2020 3:05 am

Re: Bluetooth not stable with my car

Thu Feb 06, 2020 3:11 am

Reduce AVRCP to version 1.3 in Developer Options. That worked for me.

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