I'm very happy about my new 9500 pro but I have a problem of sensibility of the proximity sensor while phoning. How can I calibrate it?

What's actually the problem?

Please, I need more details about such issue. In a decent English, if possible.

A couple of our customers have complained about this too...the proximity sensor only blanks screen during calls if sensor is fully touching skin to block light....if the slightest light gets in the screen comes back on and then the user can accidentally put calls on hold or mute with their cheek while talking.

Solution again would be for engineering to allow access to engineering mode as on previous Android versions so users can calibrate the sensor...

Great, will ask tech team about that

Try *#*#33#*#*

I have this problem too on the BV9500 (not PRO). *#*#33#*#* doesn't work for me ...

Try *#87# , it will work

blackview_admin wrote:

Great, will ask tech team about that

Admin, I'm wondering what the tech team said about this?
No where do I see any test or adjustments for proximity sensor.
If I don't flatten the phone screen to my cheek, the screen will light up, and the Mute button gets engaged.

Roni wrote:

blackview_admin wrote:

Great, will ask tech team about that

Admin, I'm wondering what the tech team said about this?
No where do I see any test or adjustments for proximity sensor.
If I don't flatten the phone screen to my cheek, the screen will light up, and the Mute button gets engaged.

try  *#*#33#*#* or *#87# , it will work