Blackview User Forum
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- peterOnDroid
- Posts: 5
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
Where is this video?
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- fernandociencias
- Posts: 2
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
Hi There...
I am very frustrated with cellphone BL 6000 PRO. I needed a sturdy cell phone but this phone there are many defects.
I can't change my cell phone every day so I bought BL6000 PRO
Blackview are you sure this phone works?
I'm sorry but this phone is misleading.
1 - Fingerprint doens't work.
2 - extremely low volume
I am very frustrated with cellphone BL 6000 PRO. I needed a sturdy cell phone but this phone there are many defects.
I can't change my cell phone every day so I bought BL6000 PRO
Blackview are you sure this phone works?
I'm sorry but this phone is misleading.
1 - Fingerprint doens't work.
2 - extremely low volume
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- blackview_admin
- Posts: 8943
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
fernandociencias wrote:Hi There...
I am very frustrated with cellphone BL 6000 PRO. I needed a sturdy cell phone but this phone there are many defects.
I can't change my cell phone every day so I bought BL6000 PRO
Blackview are you sure this phone works?
I'm sorry but this phone is misleading.
1 - Fingerprint doens't work.
2 - extremely low volume
Hello, 1. You can contact the after-sales department to get a new fingerprint to replace it, here is the email: support02@blackview.hk, sorry for that inconvenience caused to you again.
2. What is the problem of volume?
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- Bl6000user
- Posts: 15
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
peterOnDroid wrote:Where is this video?
Please, let us see the video
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- blackview_admin
- Posts: 8943
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
peterOnDroid wrote:Where is this video?
Please contact the after-sale department to get this video, here is the email: support02@blackview.hk
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- blackview_admin
- Posts: 8943
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
peterOnDroid wrote:Where is this video?
Please contact the after-sale department to get this video, here is the email: support02@blackview.hk
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- blackview_admin
- Posts: 8943
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
Bl6000user wrote:peterOnDroid wrote:Where is this video?
Please, let us see the video
Please contact the after-sales department to get this video, here is the email: support02@blackview.hk
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- blackview_admin
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
Bl6000user wrote:peterOnDroid wrote:Where is this video?
Please, let us see the video
Please contact the after-sales department to get this video, here is the email: support02@blackview.hk
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- Bl6000user
- Posts: 15
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Re: BL6000 Pro fingerprint sensor not working / options disappeared
The process for replacing the fingerprint sensor is very long and very delicate.
Not for the end user and very costly for a shop to fix.
Blackview needs to cover the end to end cost of fixing this very poor component.
I have never known a respectable company charge anything for a repair after only 2 weeks of use.
Disassemble video
https://youtu.be/6WWGzhxeBDg
Not for the end user and very costly for a shop to fix.
Blackview needs to cover the end to end cost of fixing this very poor component.
I have never known a respectable company charge anything for a repair after only 2 weeks of use.
Disassemble video
https://youtu.be/6WWGzhxeBDg
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- blackview_admin
- Posts: 8943
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- Contact:
Re: BL6000 Pro fingerprint sensor not working / options disappeared
Bl6000user wrote:The process for replacing the fingerprint sensor is very long and very delicate.
Not for the end user and very costly for a shop to fix.
Blackview needs to cover the end to end cost of fixing this very poor component.
I have never known a respectable company charge anything for a repair after only 2 weeks of use.
Disassemble video
https://youtu.be/6WWGzhxeBDg
Hello, first sorry to make this inconvenience caused to you, We knew that is a problem to ship the free fingerprint to you directly from our office, but there is no extra fee you need to pay, include the shipping fees free.
But if your phone needs to be repaired, they will charge you according to the problem.
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