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D911PRI
Posts: 10
Joined: Sun Oct 29, 2017 5:55 am

Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Nov 30, 2017 2:30 pm

Hello,

i have Firmware 20171011 0929. After factory reset my phone restarts (as without factory reset) 2 or 3 times every 2 or 3 days.
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Nov 30, 2017 5:08 pm

mac3000 wrote:
I got 20171114 update few days ago through OTA, but cannot factory reset, because after turning on phone by volume up and power there is only a "No command" message. With this update phone restarts every 2-3 days. Yesterday I installed TWRP recovery and reset to factory settings. After this went to play store and updated all apps including duraspeed. Duraspeed in settings is off from the beginning, so I assume that I cannot turn it off more ;) or maybe I can somehow? Unfortunately from this moment I had two restarts in 15 hours.

It would be great phone if you can manage to resolve this and battery drainage issue, but now it's only laying on my desk. If I can provide any data or help solving tell me what to do. Thanks in advance.


Please, restore the stock recovery. Let's keep down the variables, otherwise debugging will be harder than it actually is.
Read this tutorial to enter into stock recovery mode:
viewtopic.php?f=191&t=333190

Once restored the stock recovey, try to enable and then disable duraspeed again
If this doesn't fix the problem, you may try to disable google/google now from the app list. Once disabled, holding home button will show nothing.
I disabled it since the beginning and got no reboots at all with the latest firmware and duraspeed disabled. Google now may be the culprit. We are opening the way to a fix, so we must try everyting.
 
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blackview_admin
Posts: 8943
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Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Nov 30, 2017 5:09 pm

D911PRI wrote:
Hello,

i have Firmware 20171011 0929. After factory reset my phone restarts (as without factory reset) 2 or 3 times every 2 or 3 days.


Did you disable duraspeed?
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Thu Nov 30, 2017 5:18 pm

zemecha wrote:
Hello i bought a 8000 pro amd i'm very upset with this crap. Restarts all the time, people can´t ear me, bluetoth doesn't work properly among other annoiyng problems. I've tried to solve it in the forum but blackview admin doesn't help with this issues. Can you help me? it has the last firmware.
José Dias


Let's start with the bluetooth fix:
viewtopic.php?f=191&t=333190

Did you do a factory reset after the firmware upgrade?
 
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blackview_admin
Posts: 8943
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Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Fri Dec 01, 2017 8:35 am

Considering the reboot issues that are affecting the google Pixel devices, try to set your network data only on 3G (so disable LTE/4G) and report back if i gets better. Don't warry. We'll fix this damn thing! ;)
 
D911PRI
Posts: 10
Joined: Sun Oct 29, 2017 5:55 am

Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Fri Dec 01, 2017 5:05 pm

blackview_admin wrote:
D911PRI wrote:
Hello,

i have Firmware 20171011 0929. After factory reset my phone restarts (as without factory reset) 2 or 3 times every 2 or 3 days.


Did you disable duraspeed?


Yes, With disabled DuraSpeed. The same result.
 
eskandor
Posts: 7
Joined: Sat Nov 11, 2017 10:33 am

Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Fri Dec 01, 2017 9:27 pm

installed the latest version duraspeed, then turned it off. Reboot remained (lte-off, only 2G/3G, firmware 20171011, settings reset)
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Sat Dec 02, 2017 12:00 pm

eskandor wrote:
installed the latest version duraspeed, then turned it off. Reboot remained (lte-off, only 2G/3G, firmware 20171011, settings reset)


Thanks for your test. Can you disable google/google now from the app list and report back?
 
alexis.cazenave
Posts: 1
Joined: Mon Dec 04, 2017 5:46 am

Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Mon Dec 04, 2017 5:51 am

Hello, could you help me?
I bought a blackview bv8000pro one week ago and it won't reboot actually, the phone is stuck between power of and " blackview powered by android " screen status. I tried everything to make it fully power off or rebooting correctly but nothing changed.
 
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blackview_admin
Posts: 8943
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Re: [INVESTIGATING] Phone reboots (crashes) at night, startup sound will wake up everybody

Tue Dec 05, 2017 11:06 am

alexis.cazenave wrote:
Hello, could you help me?
I bought a blackview bv8000pro one week ago and it won't reboot actually, the phone is stuck between power of and " blackview powered by android " screen status. I tried everything to make it fully power off or rebooting correctly but nothing changed.


Hi, we are definitely OFF TOPIC but i'll help you anyway. If you want more help, please open another thread!

I reccomend to perform a factory resert by entering in the recovery mode.
Follow this guide:
viewtopic.php?f=192&t=334922

If your problem doesn't get solved, it looks like an hardware failure. In this case you'll have to contact your seller for a replacement.
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