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Issues after update 20170517

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blackview_admin
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Re: Issues after update 20170517

Tue Jun 06, 2017 10:01 am

h0w4rd wrote:
Installed.
It seems three buttons at bottom are working again.
But I'm still experiencing wi-fi connecting and disconnecting after about a minute.

BeHa: I don't understand you. Please specify your problem with more details :)


"With the built-in ""intelligent"" profile to switch on. Turns out that nothing about this profile is intelligent. It actually switches Wifi and Bluetooth off as soon as the ""automatic"" kicks in, which in my case was between 30s and 1min. The solution is easy: Never use the profile ""intelligent"". Rather, make a new one ""My profile"", in which you set everything to your liking. Let the automatic switch to this profile, or switch off the automatic altogether.
After this simple change, I never had problems again.
"
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blackview_admin
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Re: Issues after update 20170517

Tue Jun 06, 2017 10:08 am

BeHa wrote:
In my case the phone hangs for a moment when I touch the screen sometimes. In update 20170414 everything with touch screen was ok but now system is lagging when I touch screen. When I touch and press my finger for a long time when system is hang up, phone will restart itself. :(


"In the dial interface, please type the *#*#114#*#* while enter into another interface, please send us the screenshot.
We will figure out the problem and find the solution."
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BeHa
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Re: Issues after update 20170517

Tue Jun 06, 2017 10:49 am

Screenshots:
Attachments
Screenshot_20170606-124818.png
Screenshot_20170606-124818.png (137.69 KiB) Viewed 4452 times
Screenshot_20170606-124828.png
Screenshot_20170606-124828.png (134.46 KiB) Viewed 4452 times
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Netsplitz
Posts: 66
Joined: Mon Aug 01, 2016 9:55 am

Re: Issues after update 20170517

Wed Jun 07, 2017 1:55 am

Something definitely wrong with the touchscreen driver after the last update. If you keep your finger on the screen for about 1 minute, the phone will reboot.

Attached my device info.
Attachments
Screenshot_20170607-095415.png
Screenshot_20170607-095415.png (142.53 KiB) Viewed 4414 times
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BV6000
Posts: 86
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Location: Spain

Re: Issues after update 20170517

Wed Jun 07, 2017 9:38 am

I tried yo keep my finger on the screen about 1 minute, less may be 30 seconds and Yes, the device reboots :o
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Tomator
Posts: 170
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Location: Poland

Re: Issues after update 20170517

Thu Jun 08, 2017 9:27 am

Hello

First, I'm happy I brought my BV6000 to life again. I've replaced the front panel and the battery. Screen works fine, touch works fine. I made a firs test call and didn't notice any problem during this call, I was able to see the screen turns black when the phone was by my ear. But I updated software to 20170517 and now the proximity sensor does not work.

I read this topic and typed *#9646633# code. The sensor reads constantly 255 regardless if the phone is lit, touched, charging or not. The calibration fails then as well as test in *#87#.

Screenshot_20170607-214915[1].png
*#9646633# calibration
Screenshot_20170607-214915[1].png (110.35 KiB) Viewed 4334 times


I've also typed code *#*#114#*# to make this shot:

Screenshot_20170608-103929[1].png
Touchpanel version 0x46
Screenshot_20170608-103929[1].png (138.71 KiB) Viewed 4334 times


I've also looked at the MSensor, finding that the data isn't good but, to be honest, I don't know what the MSensor is and what these readouts mean:

Screenshot_20170607-215202[1].png
MSensor
Screenshot_20170607-215202[1].png (41.9 KiB) Viewed 4334 times


Without proximity sensor talking is hard. The most important thing now is quick response if the problem is of software kind that will be fixed by udpate (or can be fixed by downgrade) or there is a problem with my new front panel. If the front panel is faulty, I can claim warranty - but only for a limited time.
BV6000 P2 BV9500Pro
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bvbw
Posts: 278
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Location: France

Re: Issues after update 20170517

Thu Jun 08, 2017 9:43 am

I have changed also the front panel without proximity sensor problem ... Work fine about 3 cm distance.
Did you re-install correctly the small rubber part of the sensor (removed from the old front panel) ?
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Tomator
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Re: Issues after update 20170517

Thu Jun 08, 2017 10:09 am

Do you mean this fragment?

https://youtu.be/JFc-n5YXEzU?t=3m37s

If so... I'll have to check.
BV6000 P2 BV9500Pro
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bvbw
Posts: 278
Joined: Tue Nov 29, 2016 8:33 am
Location: France

Re: Issues after update 20170517

Thu Jun 08, 2017 10:50 am

Yes, this one at the beginning of video ... It's very important ! ;)
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Tomator
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Re: Issues after update 20170517

Fri Jun 09, 2017 11:55 am

bvbw wrote:
It's very important ! ;)

It was, indeed! It's easy to overlook this tiny piece of rubber which makes a lot of job masking the light with its two little holes. Now the proximity works. Thanks bvbv!
BV6000 P2 BV9500Pro
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