blackview_admin wrote:

Good day. Please provide me with a screenshot of the *#8615# interface, and capture a log for us, here is the link for you to know how to do: 

https://mega.nz/file/PeYRyKrZ#AboXjKYlHlxXQMblzo_sWRqSMtU-KSMc9ERw0UaKckw

Here is a screenshot:

*#8615# Screebshot

Hello I update my bv9900 pro and everything works fine but android 10 on my blackview does not have same options like other android 10 phones have. My mi 10 is android 10 and I can do everything in settings. On bv9900 pro no. Do you have autostart app option I can not believe that I cant find

Hi my fingerprint version is goodix and i have problem to unlock phone.

Screenshot
debuglogger

Just finished updating via recovery mode. The image/zip was on the SD card - not on the device flash.
Everything is working as expected without clearing cache/memory or doing a factory reset.

I successfully updated to Android 10 using the Mega download and everything was fine. Just remember its for the EU only. No problems with the Flir camera app.
After update completed Google play store updated all my apps. the phone is working as it should do with no problems.
The big plus with Android 10 is the phone seems more responsive and as slicker set up.

Now it should be OK

Hi my fingerprint version is goodix and i have problem to unlock phone.

Screenshot
debuglogge

Hi guys i tried to write a post but I think it wasn't approved, anyway i received the bv9900pro 4 days ago but I encountered a problem with buzzing/high frequency noise coming from the main speaker, it's very noticeable when I take pictures by camera, I tried everything from factory reset to updating android 10, but there's no way to fix it.... Has anyone else noticed this problem?

Sharkky wrote:

Hi guys i tried to write a post but I think it wasn't approved, anyway i received the bv9900pro 4 days ago but I encountered a problem with buzzing/high frequency noise coming from the main speaker, it's very noticeable when I take pictures by camera, I tried everything from factory reset to updating android 10, but there's no way to fix it.... Has anyone else noticed this problem?

Hello, maybe the speaker was broken,, please contact the after-sale department directly to get the new one: support02@blackview.hk, 

blackview_admin wrote:

Sharkky wrote:

Hi guys i tried to write a post but I think it wasn't approved, anyway i received the bv9900pro 4 days ago but I encountered a problem with buzzing/high frequency noise coming from the main speaker, it's very noticeable when I take pictures by camera, I tried everything from factory reset to updating android 10, but there's no way to fix it.... Has anyone else noticed this problem?

Hello, maybe the speaker was broken,, please contact the after-sale department directly to get the new one: support02@blackview.hk, 

After checking with the engineer again, please calibrate the speaker in *#87# to calibrate SMART PA

After the new OTA Android 10, there is no improvement with the fingerprint (factory goodix) functionality. After placing finger on the reader, the phone will turn on the screen (it will unlock) after many seconds later over a minute, in video 1:33.

Video MEGA
or
Video drive google

After testing I noticed when the WIFI ON the phone unlocks almost normally, when the WIFI is turned off, the fingerprint works with a large large delay.