Hi all,
i have the same issue, need to re-boot the phone several times a day, freezing issues on the phone, the WIFI and mobile data functions... it very frustrating, also the mobile data is very slow...when is the next software update expected????

GTCDXB wrote:

Hi all,
i have the same issue, need to re-boot the phone several times a day, freezing issues on the phone, the WIFI and mobile data functions... it very frustrating, also the mobile data is very slow...when is the next software update expected????

Tech team is aware of the issue, the update will come, but not ETA at the moment.

I Can confirm it as well.. i bought the phone on semptember and the last 3 months i have this problem

Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 . This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Razterough wrote:

Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?

Testing this for a few days now and certainly haven't noticed my 9500 restarting at all. And it seems to have fixed my problem with not getting notifications on my Smartwatch as well which is good.

blackview_admin wrote:

Razterough wrote:

Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?

blackview_admin wrote:

Razterough wrote:

Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?

I can confirm - I had no single reboot since I deactivated the Power Safe Manager.
To be honest, I didn't have any restart on the BV9500 Pro in first place...
Perhaps some apps don't like it when they are closed on background and then force a crash

Great! i need some other user to confirm this workaround and i can set this issue as solved

Stratosphere wrote:

Testing this for a few days now and certainly haven't noticed my 9500 restarting at all. And it seems to have fixed my problem with not getting notifications on my Smartwatch as well which is good.

blackview_admin wrote:

Razterough wrote:

Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?

i tried it and it seems to stop the reboot problem, but now i have a problem with the microphone, when i have a call, i don't know if thats connected but it started about the same time

It's a workaround for sure but the issue isn't "solved"!

blackview_admin wrote:

Great! i need some other user to confirm this workaround and i can set this issue as solved