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chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 6:24 pm

it seems not working : i have pressed Download button and connect my phone but nothing seems to be done.

Status line in the bottom of the Flashtool remains to 0 B/s, 0Bytes, EMMC, High speed, 0:00, USB:DA Download All(high speed, autodectect)

i must set my phone on before clicking Download button?
 
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blackview_admin
Posts: 8943
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Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 7:00 pm

chtiot wrote:
it seems not working : i have pressed Download button and connect my phone but nothing seems to be done.

Status line in the bottom of the Flashtool remains to 0 B/s, 0Bytes, EMMC, High speed, 0:00, USB:DA Download All(high speed, autodectect)

i must set my phone on before clicking Download button?


Please strictly follow this tutorial:
viewtopic.php?f=192&t=319505
 
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blackview_admin
Posts: 8943
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Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 7:03 pm

Guys, please,
can you test the ORIGINAL BLACKVIEW CHARGER WITH THE ORIGINAL USB-C CABLE AND REPORT BACK?
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 7:23 pm

i tested it 10 times and that does not charge with original cable and charger !!!!!
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 7:26 pm

Please strictly follow this tutorial:
viewtopic.php?f=192&t=319505[/quote]

sorry but it does not work : i have downloaded and install files, restart my computer but when i click on Scan it does not find Com ports and seems to be blocked.

i have waited 10 minutes : nothing changes.

My computer is under Windows 10 pro...
 
ghost82
Posts: 70
Joined: Thu Sep 28, 2017 2:52 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 8:00 pm

Please check if you installed the drivers.
And remember that you first click download on sp flash tool, then you connect the phone to the pc, SWITCHED OFF.
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 8:06 pm

ghost82 wrote:
Please check if you installed the drivers.
And remember that you first click download on sp flash tool, then you connect the phone to the pc, SWITCHED OFF.

i dit it and it told me that drivers are installed but no com poorts in system
my phone is not connected and is switched off...
 
ghost82
Posts: 70
Joined: Thu Sep 28, 2017 2:52 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 8:17 pm

Can you do a fast test and connect the phone switched on to see if the pc can connect to it, such as for transfer photos.
 
chtiot
Posts: 55
Joined: Tue Aug 16, 2016 7:08 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 8:27 pm

ghost82 wrote:
Can you do a fast test and connect the phone switched on to see if the pc can connect to it, such as for transfer photos.


done : it doesnt connect
 
ghost82
Posts: 70
Joined: Thu Sep 28, 2017 2:52 pm

Re: after update 20180105-1104 battery doesn't charge

Thu Jan 11, 2018 8:34 pm

Then you have other problems, which can be:
- drivers not installed, but it's not like...
- defective usb cable, which you use also to charge
- hardware fault, maybe the usb-c port on the phone or something else

Can you try if you have it another usb cable and connect the phone with the adapter provided with the bv8000?The usb cable can have micro usb than use the provided adapter micro-usb to usb-c

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