I suggest the first solution.[/quote]
Dear Admin this is NOT the solution. I have tried this instal it from ota. That update was the problem. After that update it wont charge anymore.
Its my 3th bv8000 (most rugged smartphone) that dies from software bugs in 3 months.
Please come with a solution youre tech staf has tried and works. Or take a phone with that problem and search for the problem.
Gr[/quote]
Are you telling me that you OTA updated your device to the 20180124 version, performed a factory reset, and after that your device isn't charging anymore? Did i understood properly? Did your phone charge correctly before?
What was your previous version?[/quote]
My previous was 201807...
I dont get it why i got 3 phones that have problems. How can someone else have a good working one?
This is the same problem i have first 2 times.
https://youtu.be/ojkbun3KkbQ
And this is the problem i have now.
https://youtu.be/vvJ9ldGhNgU
Hope you can do something for us
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- blackview_admin
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge
okky wrote:Yes thats correct, after the update it works for 3 days and then it wont charge any more.
I tryed 2 chargers and cables. When i plug it in. 2 seconds a charging symbool. Then it dissapears and nothing happens.
I have 60% battery now. Contact the seller for money back for the second telephone. But i get no reply.
Very strange issue, as it worked fine for 3 days after the update.
it really looks like an hardware fault, but before confirming that i need you to perform a factory reset just to be sure.
Re: [TRACKED] after update 20180105-1104 battery doesn't charge
blackview_admin wrote:okky wrote:Yes thats correct, after the update it works for 3 days and then it wont charge any more.
I tryed 2 chargers and cables. When i plug it in. 2 seconds a charging symbool. Then it dissapears and nothing happens.
I have 60% battery now. Contact the seller for money back for the second telephone. But i get no reply.
Very strange issue, as it worked fine for 3 days after the update.
it really looks like an hardware fault, but before confirming that i need you to perform a factory reset just to be sure.
I have done the factory reset
Still not charging only for 2 sec do you think it can be the charging module where you put the cable in? Or maybe blackview produced a serie with that hardware fault? The serie produced at 2018 07? Because i had 3 phones from the same seller and all have the problem.
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- blackview_admin
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge
okky wrote:blackview_admin wrote:okky wrote:Yes thats correct, after the update it works for 3 days and then it wont charge any more.
I tryed 2 chargers and cables. When i plug it in. 2 seconds a charging symbool. Then it dissapears and nothing happens.
I have 60% battery now. Contact the seller for money back for the second telephone. But i get no reply.
Very strange issue, as it worked fine for 3 days after the update.
it really looks like an hardware fault, but before confirming that i need you to perform a factory reset just to be sure.
I have done the factory reset
Still not charging only for 2 sec do you think it can be the charging module where you put the cable in? Or maybe blackview produced a serie with that hardware fault? The serie produced at 2018 07? Because i had 3 phones from the same seller and all have the problem.
Yeah, the charging module (as known as "charging board") can easily be the culprit of such issue.
If your seller doesn't want to help you or honor the warranty in any way, you can try to replace the charging board by yourself.
Have a look:
https://www.aliexpress.com/wholesale?ca ... arge+board
Re: [TRACKED] after update 20180105-1104 battery doesn't charge
Yeah, the charging module (as known as "charging board") can easily be the culprit of such issue.
If your seller doesn't want to help you or honor the warranty in any way, you can try to replace the charging board by yourself.
Have a look:
https://www.aliexpress.com/wholesale?ca ... arge+board[/quote]
Yes i know, but if thats the problem with a whole serie blackview should know that right? Because al the customers send them back. I looked at the feedback at the seller from the phone on aliexpress more people with that problem. Original Blackview BV8000 Pro Waterproof Smartphone Android 7.0 MTK6757V Octa Core Cell Phone 6GB RAM 64GB ROM 4G Mobile Phone
http://s.aliexpress.com/YFfYJNVR?fromSns=Copy
If your seller doesn't want to help you or honor the warranty in any way, you can try to replace the charging board by yourself.
Have a look:
https://www.aliexpress.com/wholesale?ca ... arge+board[/quote]
Yes i know, but if thats the problem with a whole serie blackview should know that right? Because al the customers send them back. I looked at the feedback at the seller from the phone on aliexpress more people with that problem. Original Blackview BV8000 Pro Waterproof Smartphone Android 7.0 MTK6757V Octa Core Cell Phone 6GB RAM 64GB ROM 4G Mobile Phone
http://s.aliexpress.com/YFfYJNVR?fromSns=Copy
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- bonifaceTz
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Re: after update 20180105-1104 battery doesn't charge
razcorz wrote:received the OTA update, installed and did a factory reset.
plug in charger and its not charging.
switch off device to charge, there is red led but the battery icon and battery percentage did not change.
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- blackview_admin
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge
Tech team is aware of the battery charge issue wich also plagued some 20180124 OTA updated version users. A fix should come soon.
Keep your battery charge in the mean time!
Keep your battery charge in the mean time!
Re: [TRACKED] after update 20180105-1104 battery doesn't charge
This weekend I finally managed to upgrade my BV8000 PRO to 20180124.
Now the battery is charging correctly ...
Other functions also appear to be in order
Now the battery is charging correctly ...
Other functions also appear to be in order
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- blackview_admin
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge
Sbielak wrote:This weekend I finally managed to upgrade my BV8000 PRO to 20180124.
Now the battery is charging correctly ...
Other functions also appear to be in order
Great!
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- chris33510
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Re: [TRACKED] after update 20180105-1104 battery doesn't charge
Hi,
My phone is 0% battery since two weeks.
I thinked that it was dead, but after reading yiour posts, it seems that was a technical problem.
I don't want to open my phone, i don't know how to do all this difficult proceeds...
Is there a technical center to call from france ?
Thanks.
My phone is 0% battery since two weeks.
I thinked that it was dead, but after reading yiour posts, it seems that was a technical problem.
I don't want to open my phone, i don't know how to do all this difficult proceeds...
Is there a technical center to call from france ?
Thanks.
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