chrisgragory wrote:

I have a BV9900E which was bought new and ive had for around 2 weeks
the screen is black and im struggling to get the phone to do anything
I believe the screen is on as it shows up slightly backlit and when you touch the fingerprint recognition there is a slight vibrate
if plugged in to charger red indicator light shows
ive tried holding down combinations of buttons to force a restart but with no joy...