The phone sound is still not good after executing the tutorial.

Can we expect a software fix for this unsupportable issue ?

BV9000Pro-F
Android 7.1.1
LR11.W1630.MD.W17.43.LTE.P1,2017/12/15 16:57
4.4.15+
release@release25 #1
fri Dec 15 18:25:22 CST 2017
[size=150]Build : Blackview-BV9000Pro-FHD-VO.6-20180104_20180403-2042[/size]

Bump

Valcke wrote:

The phone sound is still not good after executing the tutorial.

Can we expect a software fix for this unsupportable issue ?

BV9000Pro-F
Android 7.1.1
LR11.W1630.MD.W17.43.LTE.P1,2017/12/15 16:57
4.4.15+
release@release25 #1
fri Dec 15 18:25:22 CST 2017
[size=150]Build : Blackview-BV9000Pro-FHD-VO.6-20180104_20180403-2042[/size]

Thanks for reporting this. Please exactly describe the issues you have. If possible show it in a video.

I find when on speakerphone no one can hear me at all and when doing videos, WhatsApp, Skype etc it is very very poor and you can hardly hear the video is there a solution for this?

blackview_admin wrote:

Valcke wrote:

The phone sound is still not good after executing the tutorial.

Can we expect a software fix for this unsupportable issue ?

BV9000Pro-F
Android 7.1.1
LR11.W1630.MD.W17.43.LTE.P1,2017/12/15 16:57
4.4.15+
release@release25 #1
fri Dec 15 18:25:22 CST 2017
[size=150]Build : Blackview-BV9000Pro-FHD-VO.6-20180104_20180403-2042[/size]

Thanks for reporting this. Please exactly describe the issues you have. If possible show it in a video.

The microphone volume is very low, the mic gain needs to be increased

The problem is the isolating rubber membrane under the mic, which protects it from dust and water. I had the very same problem, basically i was unable to make phone calls because the other party couldn't hear anything. After long hours trying to make it work with no result, I have changed the rubber membrane to one I removed from a Ulefone Armor. It isn't easy to remove it without causing any damage to it or poke it, really thin and sensitive part. After the change the sensitivity has improved like a million times. I think any membrane would do the job from a model which doesen't have this problem, eg. the BV6000 series, they use the very same mic size, it should fit perfectly. Or you can just remove it, and put the microphone back, but do it for your own responsibility, as this way the mic won't have any protection, water and dust will probably damage it, even if it can't get any further inside the phone.

Have fun...
Angus

i have deleted enginerring mode,, in the root, by delete some files.
it's my foul.
can i upload it  again?
grazie
ale

turciale wrote:

i have deleted enginerring mode,, in the root, by delete some files.
it's my foul.
can i upload it  again?
grazie
ale

Hello, sorry to reply you late.
You've better to contact our professional after-sale department: support02@blackview.hk

many thanks!
ale

Hello, i have the same Problem with the microphone on my 9000Pro-F, but the code *#9646633# do not work on my phone!!?? Do you have also another code, which is working? Version: Android 8.0.0, Update 5.February 2019, BasebandMoly.LR11.W1630.MD.MP.V114.4, 2019/03/06, KernerVersion 4.4.83+, Buildnumber BV_BV9000Pro_F_V07_20190321, Thank you Peter