Blackview User Forum

 
Priyanga
Posts: 64
Joined: Sun May 21, 2017 2:59 pm

Re: Touch Screen issues

Tue Jun 06, 2017 10:31 am

Thanks Admin
 
kardakay
Posts: 1
Joined: Wed Jun 07, 2017 3:14 pm

Re: Touch Screen issues

Wed Jun 07, 2017 3:17 pm

Hi, i have a new Blackview 6000s but the screen doesn't respond at all. At first it was hard to respond, but now i can't even get in the Phone becausse it has a code on it and the screen doesn't work. Please please help me asap. My son is very sad because his new Phone won't work (bought it today). It came from China and is now in Holland with me. Thanks in advance.
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: Touch Screen issues

Thu Jun 08, 2017 2:33 pm

kardakay wrote:
Hi, i have a new Blackview 6000s but the screen doesn't respond at all. At first it was hard to respond, but now i can't even get in the Phone becausse it has a code on it and the screen doesn't work. Please please help me asap. My son is very sad because his new Phone won't work (bought it today). It came from China and is now in Holland with me. Thanks in advance.


You can choose if you prefer to
- request a device exchange over your seller (easier if bought in online store)
- test in a local mobile repair store if display cable connection is OK (maybe faster)
 
Alain 76
Posts: 32
Joined: Mon Nov 07, 2016 8:27 am

Re: Touch Screen issues

Fri Jun 09, 2017 8:15 am

I read in a post that you can try to unlock
your phone by plugging a mouse into OTG, have to try.
 
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blackview_admin
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Re: Touch Screen issues

Fri Jun 09, 2017 11:21 am

Alain 76 wrote:
I read in a post that you can try to unlock
your phone by plugging a mouse into OTG, have to try.


if only unlock is the problem using an external mouse really might help.
 
Alain 76
Posts: 32
Joined: Mon Nov 07, 2016 8:27 am

Re: Touch Screen issues

Fri Jun 09, 2017 11:39 am

This is to try to help Kardakay.

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