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Harm
Posts: 26
Joined: Mon May 22, 2017 5:47 am

Re: Issues after update 20170517

Mon May 22, 2017 5:52 am

The latest may update is a desaster:

The problems getting bigger:
Lagging like hell
Wifi interupts every second (wifi symbol always with esclamation marks!!!!!)
compass never worked and will probably never work

Dont you have a quality control????

This is my first and last blackview phone. never again
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Issues after update 20170517

Mon May 22, 2017 5:56 am

Hello everyone, for BV6000_Blackview_V01_20170517
Please note the debuggings:
1. get rid of the Glove Mode
2. optimize the touch panel

As for the problem of the wifi.
If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button"stop"
Then connecting your PC and send us the MTK log file and time of problem happening.
 
bvbw
Posts: 278
Joined: Tue Nov 29, 2016 8:33 am
Location: France

Re: Issues after update 20170517

Mon May 22, 2017 6:19 am

For me, sensitivity of touch panel is OK, but the sensitivity of the three software buttons is not enough ... a bit more should be better with tempered glass.
 
tomithyom
Posts: 96
Joined: Sat Mar 18, 2017 7:12 am

Re: Issues after update 20170517

Mon May 22, 2017 7:24 am

blackview_admin wrote:
Hello everyone, for BV6000_Blackview_V01_20170517
Please note the debuggings:
1. get rid of the Glove Mode
2. optimize the touch panel

As for the problem of the wifi.
If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button"stop"
Then connecting your PC and send us the MTK log file and time of problem happening.



May I ask why you got rid of Glove Mode? Is this an intermediary step before you re-introduce it with a working version or are you never going to bring it back?
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: Issues after update 20170517

Mon May 22, 2017 8:18 am

Updated via OTA, no problem so far (but must admit didn´t have any with previous versions either...)

For people having problems, would suggest to install again 20170517 through the Local Update method, to see if it helps:
viewtopic.php?f=144&t=101183&p=307071#p307071

Harm wrote:
compass never worked and will probably never work

Have a look here:
viewtopic.php?f=143&t=116166&p=308068&hilit=compass#p308068
viewtopic.php?f=142&t=114109

h0w4rd wrote:
But I'm still experiencing wi-fi connecting and disconnecting after about a minute.

Have a look here:
viewtopic.php?f=144&t=115793#p308518
BV_BV9500_V1.0_20190320_20190517-0041
 
Harm
Posts: 26
Joined: Mon May 22, 2017 5:47 am

Re: Issues after update 20170517

Mon May 22, 2017 8:56 am

i read all compass threads here. nothing helps me.
I also read all wifi threads same result, really bad wifi connection
and since yesterday laaging. besides the touch problem with softkeys is still bad.

before i had otg and speaker priblem which i had to repair. sound problem is stll actual.

this phoneis theworst i have ever had!
 
dee-san
Posts: 67
Joined: Wed Oct 19, 2016 10:55 am

Re: Issues after update 20170517

Mon May 22, 2017 9:49 am

Harm wrote:
The latest may update is a desaster:

The problems getting bigger:
Lagging like hell
Wifi interupts every second (wifi symbol always with esclamation marks!!!!!)
compass never worked and will probably never work

Dont you have a quality control????

This is my first and last blackview phone. never again


I can confirm all these issues - latest update was a step backwards :(
Please release a fix asap

dee~
 
Harm
Posts: 26
Joined: Mon May 22, 2017 5:47 am

Re: Issues after update 20170517

Mon May 22, 2017 10:42 am

Local update did not solveanything. lagging like hell, wifi problemsstill, still touch problems. why is blackview doing to theircustomer? the phone is crap
 
Harm
Posts: 26
Joined: Mon May 22, 2017 5:47 am

Re: Issues after update 20170517

Mon May 22, 2017 11:26 am

I tried to go back to the april local update but it does notgoback. I stll have lagging may update!!!Please help i cant use this phone anymore!!!!!!!!
 
BeHa
Topic Author
Posts: 26
Joined: Mon Nov 07, 2016 3:17 pm

Re: Issues after update 20170517

Mon May 22, 2017 12:37 pm

Hard reset did not solved the problem with frozen screen after touch.
Reinstall update via local update did not solved problem.

Phone is lagging after this update.
On *#87# menu when i test touch screen when i move my finger on the screen, green boxes show up after 2-3 seconds and phone froze from time to time. Something is wrong.
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