Elvio wrote:

Ciao. I have the same problem whit the sim card. Disconnected for many hours a day. The seller is Century Tech and no solve the problem. Can you help me ? Order number is:71112829737735
Thank's. Elvio

we are so sorry about this.but the truth is we already sent them some card slots.i think they did nt reply you because they were on the vacationes of chinese spring festival.so please tell us the name of the store and your order number,we ll inform them and ask them to solve it.

I have write in the message.
The seller is Century Tech the name is Robin Luo.
Number order is 71112829737735

my sim card disconnects when making a call
sd card disconnects when I listen to music
at the slightest movement cards disconnect

to replace the slot card, I contacted the seller (myefox.fr the french site of coolicool), it is impossible to make them understand the problem

my phone is unusable

please, send me yourself a new slot card that works, or I throw it in the trash, because it is impossible to return it in China[/quote]


No seller Answer
No BlackView Answer
the video "troubleshooting " posted on youtube does not fully solve the problem
I will enter Paypal

blackview_admin wrote:

Vincent1108 wrote:

I have a phone with sim problem. I live in europa so i can't go to a shop where they sell them. Please send me a sim slot free of charge.

we are so sorry about this.so can you tell me where did you buy it?

I did buy it on aliexpress from seller Hope-Team ShenZhen Electronic Technology Co.,LTD ordernumber. Hope to hear from You soon.

Vincent1108 wrote:

blackview_admin wrote:

Vincent1108 wrote:

I have a phone with sim problem. I live in europa so i can't go to a shop where they sell them. Please send me a sim slot free of charge.

we are so sorry about this.so can you tell me where did you buy it?

I did buy it on aliexpress from seller Hope-Team ShenZhen Electronic Technology Co.,LTD ordernumber. Hope to hear from You soon.

hi,
please firstly contact with seller to ask for a free charge card-slot.
if they do not reply you , then come to us, provide us with the order /shipping date and order number .

Best rgards,
Admin

sport_evo wrote:

Hi.
I bought the phone on presale since August in the following Aliexpress store:
http://es.aliexpress.com/store/1357624
The store is called "Geek Team".
Order number: 68896293474929

I Received the Phone at half December.


I sent three messages to the seller explaining all the problems ( lose my SIM card signal and my SD card conection ).
First answered me to make a video. He replied me that he did not see good, and i created another video most clearly.
Since last February 21 I have no answer...

These are the videos:
https://youtu.be/vZ5wzpiIpBI
https://youtu.be/vo5rkTsFFJg

I can´t use the phone in this situation...

For details , please go to our official web to add the skype of Zandy , who will give help for the after sale service.

Best regards,
Admin

Vincent1108 wrote:

blackview_admin wrote:

Vincent1108 wrote:

I have a phone with sim problem. I live in europa so i can't go to a shop where they sell them. Please send me a sim slot free of charge.

we are so sorry about this.so can you tell me where did you buy it?

I did buy it on aliexpress from seller Hope-Team ShenZhen Electronic Technology Co.,LTD ordernumber. Hope to hear from You soon.

it is bought from online-shop ? if yes , do you have the order number ?

Best regards,
Admin

Elvio wrote:

I have write in the message.
The seller is Century Tech the name is Robin Luo.
Number order is 71112829737735

Hi,
please go to our official web to add Zandy's Skype , who will help you to solve the problem of after sale service.

Best regards,
Admin

bwsty wrote:

Hi admin, I too have the sim cards getting disconnected problem. I tried to contact the seller, http://en.efox-shop.com/, order number 20150812779064, but I have no news from them. Could you please help me getting a new SIM card slot? I really like this phone and I don't want to throw it away but this problem it's really annoying especially because it happens quite often (multiple times during a day) and without any obvious reason. Thank you in advance.

we will help to ship one to you !

I have the same problem with the sim. I bought this phone in Skopje, Macedonia, anhoch store.
How can i recieve a new sim card slot?