Veria wrote:

I have the same problem.the sim connections suddenly disappear or disconnecting for few minutes. I bought Omega Pro from gearbest on December
Order No.:W1512080248148900 . I sent them the photos the asked and a video with the sim connection problem and asked them a new card slot as you say but told me "there is not the card slot seperately sold in our store". You write that customers can ask their sellers for a free replacement of the "SIM card slot". How can I get a new card slot ?

blackview_admin wrote:

Veria wrote:

I have the same problem.the sim connections suddenly disappear or disconnecting for few minutes. I bought Omega Pro from gearbest on December
Order No.:W1512080248148900 . I sent them the photos the asked and a video with the sim connection problem and asked them a new card slot as you say but told me "there is not the card slot seperately sold in our store". You write that customers can ask their sellers for a free replacement of the "SIM card slot". How can I get a new card slot ?

Hi ,
we will talk to Gearbest first, if they do not ship a sim card slot to you , we will help to ship one !

Best regards,
Admin

Microphobe wrote:

I have had the sim slots on both our phones replaced at the local Blackview service point and can confirm that this has solved our sim/sd card problem.
Thank you to the Blackview people for getting on top of this. I feel confident about recommending your phones to others.

Veria wrote:

blackview_admin wrote:

Veria wrote:

I have the same problem.the sim connections suddenly disappear or disconnecting for few minutes. I bought Omega Pro from gearbest on December
Order No.:W1512080248148900 . I sent them the photos the asked and a video with the sim connection problem and asked them a new card slot as you say but told me "there is not the card slot seperately sold in our store". You write that customers can ask their sellers for a free replacement of the "SIM card slot". How can I get a new card slot ?

Hi ,
we will talk to Gearbest first, if they do not ship a sim card slot to you , we will help to ship one !

Best regards,
Admin

Thank you, I will wait

bwsty wrote:

Hi admin, I too have the sim cards getting disconnected problem. I tried to contact the seller, http://en.efox-shop.com/, order number 20150812779064, but I have no news from them. Could you please help me getting a new SIM card slot? I really like this phone and I don't want to throw it away but this problem it's really annoying especially because it happens quite often (multiple times during a day) and without any obvious reason. Thank you in advance.

folan wrote:

blackview_admin wrote:

folan wrote:

Hello,
I bought a BlackView omega pro 19 August 2015 (promotion pre-sale), I received it on 12/29/2015.
He has the drawer problem, I asked the seller to send me a new drawer ... without response
the seller is myefox.fr the french branch of coolicol, order number: 20150819693221

hi ,
could you help us to explain what is the drawer Problem .

Best regards,
Admin

Hello,
you ask me what's the problem tray?!
it is precisely the subject of this post "Reading sim card problem"

my sim card disconnects when making a call
sd card disconnects when I listen to music
at the slightest movement cards disconnect

to replace the slot card, I contacted the seller (myefox.fr the french site of coolicool), it is impossible to make them understand the problem

my phone is unusable

please, send me yourself a new slot card that works, or I throw it in the trash, because it is impossible to return it in China