GeorgeD wrote:

Dear Friend,

More than the speed the phone getting heat is the problem

how can we solve this

B. Regards,
George

Hi ,

have you seen our reply ? and have you ever try with 4G , and then the same problem ?

Best reagards,
Admin

Dear Friend,

Sorry, the sim I am using does not support 4G & need to get special package to use 4G.

I have no idea of getting 4G package at this moment

Thanks,
George

Dear Friend,

Now the sim connections suddenly disappear or disconnecting for few minutes, this i depends on each time approx 3 to 10 minutes, happens regularly.

Need to study more how many time per day

Pls help to overcome this issue or what should I need to check other than the sim inserter I have already checked no problem, it's tight & no play.

Thanks
George

GeorgeD wrote:

Dear Friend,

Now the sim connections suddenly disappear or disconnecting for few minutes, this i depends on each time approx 3 to 10 minutes, happens regularly.

Need to study more how many time per day

Pls help to overcome this issue or what should I need to check other than the sim inserter I have already checked no problem, it's tight & no play.

Thanks
George

Hi ,

because now we can not see your smartphone, so can not know your problem exactually ,
could you find to local smartphone repair store to find what is the problem , then we can help you
to find the re-seller to give you some solution to your question ?

Best regards,
Admin

Dear Friend,

Thanks & contacted the seller with a video of the fault, they have suggested the below

Pls advice before I try, will it be workable
---------------------
Quote
Dear George,

Sorry for this matter.

Our engineer suggest that you could make a copy of the important things in your phone.
Then please try to solve this problem by using the method of Double wipe.

Steps:
1,Press the power button and volume button "-" on the same time,
2,Choose the recovery mode
3,Then Choose the third and the fourth options( wipe data/factory reset and wipe cache partition) after entering the recovery mode.

Hope it would work smoothly by doing this.
--------------------------------------
Thank you and best regards,
George

George, I have the same problem.
you tried that ? the problem is solved ?

Hi George,

The SIM card issue that you are facing is common problem in Omega Pro, see the following thread, its official,

viewtopic.php?f=79&t=2856

You may have to contact the seller to ship you a replacement SIM card tray. Wiping cache partition, doing factory reset etc wont solve this problem.

Regarding the heat up issue, is it the upper portion of the backside of the phone that heats up ? and if yes, how much ? This is where the SOC lies, it is an electronic circuit and would heat up when doing heavy processing. I have noticed my phone to heat up often but it is not like iron hot or a "hot tea" hot, I'd say it is like a "warm water" hot. I think the phone software needs a bit more optimization and keep an eye on any updates coming from Blackview. Apart from this, I don't think there is much you can do about it.

Regards,
Haris

I think this is a design problem that the metal body without proper ventilation holes to reduice the heat generated within the phone

Thanks Marty. Yes, of course, "output."

It would be better to run one of each side, but can I damage the unit by putting no load on one side?

Thanks for the advice.

Its a good idea, but why dont we start it in this post first, and see if we get enough to warrant an entire section.