I was a few months ago then buy it. i now have my phone any problems. My friend phone service. he was told that it may break on the mainboard. i pressed my hand with the phone is locked. I do not know what to do. dont here the Blackview phone service. Can you help?

Hi, sorry to hear there is something wrong with your smartphone. But Could you tell me some details of your problems ?
Then we will try our best to give you some solution.

we have Two the same phone. Phone service was checked and noted that crack on the mainboard.But it could not be repaired. The second phone mainboard and put everything worked normally. Mainboard defective! Mainboard is required.

Hi,

maybe you can seek help from the after sale service department. you can visit our official web and find the after sale Board to get help for your problem.

Thanks .

I sent e-mail several times, but did not receive a reply.

hverdi wrote:

I sent e-mail several times, but did not receive a reply.

Hi，

Could u show us any picture or video to let us know clearly about the problem ?

Best regards,
Admin

I will prepare as soon as pictures and videos.

Please see the video. The phone is locked when the screen is compressed.

video url;
http://www.ta7om.com/blackview-crown.3gp