Blackview User Forum

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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Apr 06, 2021 8:02 am

takewon wrote:
As to others, for me happen the same problem few days ago. I've got first problem with volume buttons, then also fingerprint stopped working and after restart I can't found any setting for fingerprint.  Because in the moment of this I was watching movies through the app, so I was thinking that affected somehow volume buttons, but that won't says why fingerprint stopped working and why after restart settings for that disapear.

Fortunately for me that fingerprint is not essential, but it will be nice to know what was the reason for making it off (because I think that disappearing settings and turning off fingerprint was done with one update or somehow wireless by Blackview company), so I would like to ask support for any answer here for everybody. There is one good think that happen after that, but first I would like to hear any answer from the helpdesk, maybe it was the reason, why they done that.

For any questions, I've got grey model bought through Indiegogo campaign, the first ones that were send.

Hello, If it's the fingerprint problem, you have to replace it. 
 
Bl6000user
Posts: 12
Joined: Wed Feb 24, 2021 10:54 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Apr 06, 2021 11:24 am

Has anyone had a replacement fingerprint sensor?

How hard is the repair? Blackview. - make the video available for us to see.

Will Blackview honour later warranty claims if a user replaces the finger print sensor?

Is blackview a real company with real design, testing and credible reputation? Are they a sham?

This many failures and they are refusing to admit a design/manufacturing problem.
 
Easydoor
Posts: 1
Joined: Wed Apr 07, 2021 3:07 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Apr 07, 2021 3:14 pm

Same here, fingerprint just stopped working. Can't delete or add new fingerprints either. BL6000pro phone is brand new, bought a week ago. Anyone had ant luck with fixing that?
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Apr 08, 2021 2:43 am

Bl6000user wrote:
Has anyone had a replacement fingerprint sensor?

How hard is the repair? Blackview. - make the video available for us to see.

Will Blackview honour later warranty claims if a user replaces the finger print sensor?

Is blackview a real company with real design, testing and credible reputation? Are they a sham?

This many failures and they are refusing to admit a design/manufacturing problem.

Hello, after checking with our after-sale department, if you replace the fingerprint according to our information, then the warranty is still valid during the promise date. But we suggested that you can take it to the repair shop to change it.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Apr 08, 2021 2:47 am

Easydoor wrote:
Same here, fingerprint just stopped working. Can't delete or add new fingerprints either. BL6000pro phone is brand new, bought a week ago. Anyone had ant luck with fixing that?

Hello, if it's the fingerprint problem, we suggest that you can replace a new one and you can get one free from our after-sale department, they can ship it to you free, here is the email: support02@blackview.hk.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Fri Apr 09, 2021 7:07 am

qqvvdb wrote:
Hi, there

As I can see I am not alone with the fingerprint sensor issue.
The phone worked like a charm but all of a sudden the fingerprint reader stropped working and disappeared from the settings.
I restarted the phone multiple times and installed a software upgrade but it did not help.
I'm happy I did not reset to factory settings since this is clearly not helping.
I bought the phone from Banggood and they are not very helpful with post-sales...

Hello, Sorry to make this inconvenience caused to you, please contact our after-sale department to get a new fingerprinter, here is the email: support02@blackview.hk, we can ship the new fingerprint for you for free and recorded the video for you to change it.
 
peterOnDroid
Posts: 2
Joined: Tue Feb 09, 2021 12:32 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Mon Apr 12, 2021 8:55 pm

Where is this video?
 
fernandociencias
Posts: 2
Joined: Mon Apr 12, 2021 11:17 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Apr 13, 2021 12:41 am

Hi There...

I am very frustrated with cellphone BL 6000 PRO. I needed a sturdy cell phone but this phone there are many defects.  

I can't change my cell phone every day so I bought BL6000 PRO

Blackview are you sure this phone works?

I'm sorry but this phone is misleading.

 1 - Fingerprint doens't work.
2 - extremely low volume 
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Apr 14, 2021 7:11 am

fernandociencias wrote:
Hi There...

I am very frustrated with cellphone BL 6000 PRO. I needed a sturdy cell phone but this phone there are many defects.  

I can't change my cell phone every day so I bought BL6000 PRO

Blackview are you sure this phone works?

I'm sorry but this phone is misleading.

 1 - Fingerprint doens't work.
2 - extremely low volume 

Hello, 1. You can contact the after-sales department to get a new fingerprint to replace it, here is the email: support02@blackview.hk, sorry for that inconvenience caused to you again.

2. What is the problem of volume?
 
Bl6000user
Posts: 12
Joined: Wed Feb 24, 2021 10:54 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Apr 14, 2021 2:17 pm

peterOnDroid wrote:
Where is this video?


Please, let us see the video
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