Blackview User Forum

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AuraE
Posts: 3
Joined: Tue Mar 16, 2021 5:19 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Fri Mar 26, 2021 1:47 pm

Bl6000user wrote:
I see you chose not to post my previous reply...

Your warranty is void if we do our own repairs to the phones.

The solution you give is for us to do our own repairs to the phones...

This is not good

Asking us to pay to return devices that are flawed in design is also not good.

We have all purchased in good faith the most rugged 5g phone, but in fact these phones are probably the least rugged phones available in the world!

Totally agree!
Is Blackview paying for the replacement of the faulty sensor if I go to a local service (that is most likely going to say they don't know this model)?
Why don't you post the video first of all, to fully see what are options are. And it has been asked before and not answered: is it for sure a hardware problem as I've seen topics on different Blackview models where you sorted it with an update?
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Sat Mar 27, 2021 3:36 am

ArjanZip wrote:
For some weeks now I am following this thread. I am wondering if any of you had has the opportunity to have it repaired under the insurance at Allianz global and or a repair done. Does the phone function  normally than? Did anyone get a new phone from Blackview? Does anyone have knowledge of users having a fully functioning phone, not breaking down after some weeks?

1. Please describe the problem with the phone with me.
2. Where did you purchase this phone and when? Please provide the order number.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Sat Mar 27, 2021 3:38 am

AuraE wrote:
Bl6000user wrote:
I see you chose not to post my previous reply...

Your warranty is void if we do our own repairs to the phones.

The solution you give is for us to do our own repairs to the phones...

This is not good

Asking us to pay to return devices that are flawed in design is also not good.

We have all purchased in good faith the most rugged 5g phone, but in fact these phones are probably the least rugged phones available in the world!

Totally agree!
Is Blackview paying for the replacement of the faulty sensor if I go to a local service (that is most likely going to say they don't know this model)?
Why don't you post the video first of all, to fully see what are options are. And it has been asked before and not answered: is it for sure a hardware problem as I've seen topics on different Blackview models where you sorted it with an update?

Hello, Please describe your sensor problem to me and I will feedback this issue to our team.
 
sirrobin001
Posts: 6
Joined: Wed Feb 03, 2021 10:34 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Sat Mar 27, 2021 3:03 pm

ArjanZip wrote:
For some weeks now I am following this thread. I am wondering if any of you had has the opportunity to have it repaired under the insurance at Allianz global and or a repair done. Does the phone function normally than? Did anyone get a new phone from Blackview? Does anyone have knowledge of users having a fully functioning phone, not breaking down after some weeks?


My BL6000 Pro works fully without Touchscreen or Fingerprint failures! Works complete fine.
 
ArjanZip
Posts: 5
Joined: Sat Feb 13, 2021 1:20 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 30, 2021 4:43 pm

sirrobin001 wrote:
ArjanZip wrote:
For some weeks now I am following this thread. I am wondering if any of you had has the opportunity to have it repaired under the insurance at Allianz global and or a repair done. Does the phone function  normally than? Did anyone get a new phone from Blackview? Does anyone have knowledge of users having a fully functioning phone, not breaking down after some weeks?


My BL6000 Pro works fully without Touchscreen or Fingerprint failures! Works complete fine.

Hello Sir Robin: Was your phone repaired or did the problem not occur? If that is the case, can you reply when you started using it?
 
AuraE
Posts: 3
Joined: Tue Mar 16, 2021 5:19 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 30, 2021 10:36 pm

blackview_admin wrote:
AuraE wrote:
Bl6000user wrote:
I see you chose not to post my previous reply...

Your warranty is void if we do our own repairs to the phones.

The solution you give is for us to do our own repairs to the phones...

This is not good

Asking us to pay to return devices that are flawed in design is also not good.

We have all purchased in good faith the most rugged 5g phone, but in fact these phones are probably the least rugged phones available in the world!

Totally agree!
Is Blackview paying for the replacement of the faulty sensor if I go to a local service (that is most likely going to say they don't know this model)?
Why don't you post the video first of all, to fully see what are options are. And it has been asked before and not answered: is it for sure a hardware problem as I've seen topics on different Blackview models where you sorted it with an update?

Hello, Please describe your sensor problem to me and I will feedback this issue to our team.


hi,
thanks for getting back.
So:
- step one, volume keys were very slow in responding, phone restarted by itself
- after restart fingerprint wasn't in the menu anymore
- did clear all cache, made 10 restarts, fingerprint option appeared in the menu back but gave a message error and wouldn't recognize fingerprint. Wouldn't delete the old fingerprint either
- changed security options, took out fingerprint option (went for graphic sign only)and then tried to activate fingerprint again. Now it's just not reading my fingerprint when touching the sensor, but no error messages in the menu.
Please let me know if this helps and there's a chance for an update that might fix this.
Many thanks!
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Mar 31, 2021 8:15 am

blackview_admin wrote:
AuraE wrote:
Bl6000user wrote:
I see you chose not to post my previous reply...

Your warranty is void if we do our own repairs to the phones.

The solution you give is for us to do our own repairs to the phones...

This is not good

Asking us to pay to return devices that are flawed in design is also not good.

We have all purchased in good faith the most rugged 5g phone, but in fact these phones are probably the least rugged phones available in the world!

Totally agree!
Is Blackview paying for the replacement of the faulty sensor if I go to a local service (that is most likely going to say they don't know this model)?
Why don't you post the video first of all, to fully see what are options are. And it has been asked before and not answered: is it for sure a hardware problem as I've seen topics on different Blackview models where you sorted it with an update?

Hello, Please describe your sensor problem to me and I will feedback this issue to our team.

Hello, the fingerprint was broken, you can contact the after-sale department to get a new one replaced. Please contact this email: support02@blackview.hk
 
Djangokaiser
Posts: 1
Joined: Sat Apr 03, 2021 1:05 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Sat Apr 03, 2021 1:07 am

Hello

My blackview bl6000 pro suddenly stopped with his finger print and the option is gone
Somebody who can help me with that ?

Regards
 
takewon
Posts: 1
Joined: Mon Apr 05, 2021 5:08 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Mon Apr 05, 2021 5:48 pm

As to others, for me happen the same problem few days ago. I've got first problem with volume buttons, then also fingerprint stopped working and after restart I can't found any setting for fingerprint. Because in the moment of this I was watching movies through the app, so I was thinking that affected somehow volume buttons, but that won't says why fingerprint stopped working and why after restart settings for that disapear.

Fortunately for me that fingerprint is not essential, but it will be nice to know what was the reason for making it off (because I think that disappearing settings and turning off fingerprint was done with one update or somehow wireless by Blackview company), so I would like to ask support for any answer here for everybody. There is one good think that happen after that, but first I would like to hear any answer from the helpdesk, maybe it was the reason, why they done that.

For any questions, I've got grey model bought through Indiegogo campaign, the first ones that were send.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Apr 06, 2021 7:18 am

Djangokaiser wrote:
Hello

My blackview bl6000 pro suddenly stopped with his finger print and the option is gone
Somebody who can help me with that ?

Regards

Hello, the fingerprint was broken maybe, you can get one free fingerprint from our after-sale department, here is the email: support02@blackview.hk, you can replace it according to the video we recorded for you.
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