Bl6000user wrote:I see you chose not to post my previous reply...
Your warranty is void if we do our own repairs to the phones.
The solution you give is for us to do our own repairs to the phones...
This is not good
Asking us to pay to return devices that are flawed in design is also not good.
We have all purchased in good faith the most rugged 5g phone, but in fact these phones are probably the least rugged phones available in the world!
Is Blackview paying for the replacement of the faulty sensor if I go to a local service (that is most likely going to say they don't know this model)?
Why don't you post the video first of all, to fully see what are options are. And it has been asked before and not answered: is it for sure a hardware problem as I've seen topics on different Blackview models where you sorted it with an update?