Blackview User Forum

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 8
 
Patrickluci
Posts: 3
Joined: Tue Mar 09, 2021 2:39 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 09, 2021 3:01 pm

same problem unfortunately right now my fingerprint has stopped working. BL 6000 pro bought on AliExpress.
sensor disappeared from settings
 
DByte
Posts: 14
Joined: Thu Oct 20, 2016 1:23 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 09, 2021 5:49 pm

Hi, same problem for me, today after about a month of usage, and never knocked my phone, fingerprint sensor stopped working.
Apps are unable to recognize fingerprint hardware and switch to alternate login methods.
When I try to delete registered prints, they're not really deleted.
When I try to register a new print, is unable to proceed.
It's clearly a factory defect and hardware issue.
 
Patrickluci
Posts: 3
Joined: Tue Mar 09, 2021 2:39 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 09, 2021 7:53 pm

same problem :
fingerprint sensor dosen't work
 
User avatar
blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Mar 10, 2021 8:20 am

Honey Badger wrote:
blackview_admin wrote:
Honey Badger wrote:
Ok, thanks, I'm getting in touch with the seller for the phone replacement. Can you tell us if the chip issue is solved on the new phones or if it is still work in progress?
Thanks!

Hello, sorry for this inconvenience caused to you. The engineer is analyzing this problem.

Thanks for the reply, but do you mean that the issue could be solved with an update of the software or is this a hardware problem? Just to know if I can avoid to send back the phone to the seller, because I would prefer not having the inconvenience of remaining without phone. Please answer ASAP because I'm organizing the return this days, and if possible I would avoid it.
Thanks

Hello, Sorry for this inconvenience caused to you. You can contact the seller where you purchased the phone.
 
User avatar
blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Mar 10, 2021 8:58 am

Driftmonkey wrote:
Same problem here :( the BL6000 Pro is awesome but when i woke up this morning the fingerprint feature just disappeared from the menu, i tried many things but nothing worked, it was working perfectly yesterday, the phone only have almost 2 months :( i cant send it back cause we all know it gonna take year to have another one :/

Hello, Sorry to make this inconvenience caused to you, please contact our after-sale department to get a new fingerprinter, here is the email: support02@blackview.hk
 
qqvvdb
Posts: 1
Joined: Thu Mar 11, 2021 7:41 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Mar 11, 2021 7:47 am

Hi, there

As I can see I am not alone with the fingerprint sensor issue.
The phone worked like a charm but all of a sudden the fingerprint reader stropped working and disappeared from the settings.
I restarted the phone multiple times and installed a software upgrade but it did not help.
I'm happy I did not reset to factory settings since this is clearly not helping.
I bought the phone from Banggood and they are not very helpful with post-sales...
 
higins43
Posts: 3
Joined: Wed Feb 10, 2021 8:28 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Mar 11, 2021 7:55 am

same problem!!!
 
DByte
Posts: 14
Joined: Thu Oct 20, 2016 1:23 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Mar 11, 2021 11:58 am

Update on my situation: after a reboot, fingerprint section completely disappeared from menu, as if never existed.
Also, when issue was still fresh, I noticed volume buttons were slow to input response, after the reboot they returned to normal.
 
gamazat85
Posts: 3
Joined: Tue Mar 16, 2021 2:23 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 16, 2021 2:26 pm

Hell
I have the same problem happened today.
Fingerprint not working I can't find it in the security settings
 
AuraE
Posts: 3
Joined: Tue Mar 16, 2021 5:19 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 16, 2021 5:30 pm

Unfortunately same here, just as @Dbyte said above... first volume buttons were slow, phone wasn't responding anymore, I did a restart. Afterwards the fingerprint option disappeared from menu. I rebooted it about 10 times, cleared all memory, did an app reset... but same thing: can't delete the fingerprints inserted and can't add a new one, there's an error message saying it doesn't work and try later. 
I canceled the screen lock and started from zero: PIN + fingerprint ... the sensor just doesn't recognize the finger at all. (same with pattern + fingerprint).
Does anyone here think it might be a software issue only and an update would fix it or should I just contact support and try to arrange a change? 
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 8

Who is online

Users browsing this forum: No registered users and 1 guest