Blackview User Forum

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cpzambaralha
Posts: 1
Joined: Tue Mar 02, 2021 5:15 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 02, 2021 5:22 pm

Estou com o mesmo problema, só QQ mesmo formatando para as configurações de fabrica nada foi resolvido
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Mar 03, 2021 3:50 am

Honey Badger wrote:
Ok, thanks, I'm getting in touch with the seller for the phone replacement. Can you tell us if the chip issue is solved on the new phones or if it is still work in progress?
Thanks!

It's continuing to solve this problem.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Mar 03, 2021 3:51 am

cpzambaralha wrote:
Estou com o mesmo problema, só QQ mesmo formatando para as configurações de fabrica nada foi resolvido

Hello, What is the problem?
 
dandesmih
Posts: 1
Joined: Thu Mar 04, 2021 6:36 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Mar 04, 2021 6:38 am

Hello.
I bought the phone BL6000 Pro through the website: https://www.indiegogo.com/.
After a month of use, the fingerprint sensor stopped working.
Are you fixing this problem?
I myself am from Kazakhstan, where can I apply for a guarantee?
 
Driftmonkey
Posts: 1
Joined: Thu Mar 04, 2021 11:29 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Mar 04, 2021 11:36 am

Same problem here :( the BL6000 Pro is awesome but when i woke up this morning the fingerprint feature just disappeared from the menu, i tried many things but nothing worked, it was working perfectly yesterday, the phone only have almost 2 months :( i cant send it back cause we all know it gonna take year to have another one :/
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Fri Mar 05, 2021 6:44 am

dandesmih wrote:
Hello.
I bought the phone BL6000 Pro through the website: https://www.indiegogo.com/.
After a month of use, the fingerprint sensor stopped working.
Are you fixing this problem?
I myself am from Kazakhstan, where can I apply for a guarantee?

Hello, About the fingerprinter problem, please contact the after-sale department to get a new one replaced.
Here is the email: support02@blackview.hk.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Fri Mar 05, 2021 6:45 am

Driftmonkey wrote:
Same problem here :( the BL6000 Pro is awesome but when i woke up this morning the fingerprint feature just disappeared from the menu, i tried many things but nothing worked, it was working perfectly yesterday, the phone only have almost 2 months :( i cant send it back cause we all know it gonna take year to have another one :/

Hello, About the fingerprinter problem, please contact the after-sale department to get a new one replaced.

Here is the email: support02@blackview.hk.
 
74Matze
Posts: 1
Joined: Mon Mar 08, 2021 10:06 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Mon Mar 08, 2021 10:09 am

Hello,
on my BL6000pro the fingerprint sensor suddenly stopped working, I thought I hade to reset the fingerprint, but after I deleted the existing fingerprint, the fingerprint options just disappeared.
I tried to reboot the phone many times, wipe cache partition, 
I was wondering if this issue is related to the OS or the hardware, I also tried to turno on/off dark mode and turn off all unlocking options (for others it seems to have worked) but it still did not solve the issue.
 
maverick9@o2.pl
Posts: 1
Joined: Fri Feb 19, 2021 9:26 am

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Mon Mar 08, 2021 6:20 pm

I have the same problem, the phone worked fine for three weeks, the finger reader stopped working today :-(
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Mar 09, 2021 3:30 am

maverick9@o2.pl wrote:
I have the same problem, the phone worked fine for three weeks, the finger reader stopped working today :-(

Hello, Sorry to make this inconvenience caused to you. You can contact the after-sales department to get a new fingerprinter to replace, Here is the email:  support02@blackview.hk.
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