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Fingerprint sensor
Posted: Wed Feb 17, 2021 10:23 am
by Mauromauro
My fingerprint sensor stopped working. I tried to update the firmware and factory reset at least 3 times, but it is dead. My phone have less than one month of life, it never fell, never touched water, never nothing. Yesterday was working (wirh some problems sometimes), today i woke up and it is dead.
Re: Fingerprint sensor
Posted: Sat Feb 20, 2021 7:28 pm
by Arturo Martinelli
Same problem!
Re: Fingerprint sensor
Posted: Tue Feb 23, 2021 6:49 am
by ArjanZip
I have had exactly the same problem after two weeks. Now I am having trouble getting warranty....
The design on the power switch seems not such a smart choice, maybe pushing and reading data at the same time is problematic.
Re: Fingerprint sensor
Posted: Wed Mar 03, 2021 9:58 pm
by ArjanZip
I have had exactly the same problem after two weeks. Now I am having trouble getting warranty....
The design on the power switch seems not such a smart choice.
Re: Fingerprint sensor
Posted: Thu Mar 04, 2021 3:32 am
by blackview_admin
ArjanZip wrote:I have had exactly the same problem after two weeks. Now I am having trouble getting warranty....
The design on the power switch seems not such a smart choice, maybe pushing and reading data at the same time is problematic.
Hello, About the Fingerprint sensor problem, the engineer is checking, if there are any solutions, we will announce this to all users.
Re: Fingerprint sensor
Posted: Tue Mar 09, 2021 7:57 pm
by Patrickluci
same problem
Re: Fingerprint sensor
Posted: Wed Mar 10, 2021 9:20 am
by blackview_admin
Patrickluci wrote:same problem
Hello, Sorry to make this inconvenience caused to you, please contact our after-sale department to get a new fingerprinter, here is the email: support02@blackview.hk
Re: Fingerprint sensor
Posted: Thu Mar 11, 2021 7:50 am
by higins43
Hi
same problem!!!!
fingerprint sensor stop working
Re: Fingerprint sensor
Posted: Thu Mar 11, 2021 7:52 am
by higins43
Same problem !!!
Re: Fingerprint sensor
Posted: Wed Apr 14, 2021 7:10 am
by blackview_admin
higins43 wrote:Hi
same problem!!!!
fingerprint sensor stop working
Hello, Sorry to make this inconvenience caused to you, please contact our after-sale department to get a new fingerprinter, here is the email: support02@blackview.hk