Hi!

Got a new BL6000 Pro which runs the current Android 10 version BL6000Pro_EEA_S1000A_V1.0_20210113V16. For some reason the memory management settings in this version are overly aggressive, killing background apps after several minutes no matter what. Which has the conseqence that the phone is completely useless to be used as a communication device or web radio as apps like Telegram, Webex or NPR radio, all which are designed to run in the background, get killed indiscriminately. And when messaging apps get killed they no longer receive messages or create notifications or can be called, which somewhat defeats their purpose. 

To make matters worse, Blackview has severely dumbed down the settings in the BL6000 Pro compared to its older phones which all allowed users to change its memory management behavior. 

And before the question comes: yes, I did a complete reset, multiple times, and I had a chance to check with another BL6000 Pro a friend bought to confirm that this behavior is consistent. 

This needs to be fixed ASAP as the phone is useless if it kills all background apps after a short while, which is silly on a device with 8GB of RAM. And some user controls for memory management must be implemented as the current lack of control is ridiculous. 

And when you're at it, how about removing the ton of cr@pware that has been installed on that phone?

I actually have the same problem, it's not practical at all. it's a big problem.
The possibility of removing bad apps also seems to me to be a priority, this is not a phone for teenagers, but for workers.

I'm trying to get a resolution of this as well.
I had assumed that it is actually battery management, as all apps remain running when on charge. I've tried many permutations, factory resets and configurations, all withy zero improvement. Always 5 minutes and 8 seconds before closing background apps.
I have a request in to reburn firmware before returning the phone to HK as I had not read of anyone else with this problem until now.
All self tests with *#87# are passed.

No Problem.
When you start the app and you are back on Homescreen, the klick on the left button - now you can see your open apps. Press at the wanted app on the three point symbol reight and Klick on Lock. Now, the app is active and does not close after a short time.

MrDong wrote:

Hi!

Got a new BL6000 Pro which runs the current Android 10 version BL6000Pro_EEA_S1000A_V1.0_20210113V16. For some reason the memory management settings in this version are overly aggressive, killing background apps after several minutes no matter what. Which has the conseqence that the phone is completely useless to be used as a communication device or web radio as apps like Telegram, Webex or NPR radio, all which are designed to run in the background, get killed indiscriminately. And when messaging apps get killed they no longer receive messages or create notifications or can be called, which somewhat defeats their purpose. 

To make matters worse, Blackview has severely dumbed down the settings in the BL6000 Pro compared to its older phones which all allowed users to change its memory management behavior. 

And before the question comes: yes, I did a complete reset, multiple times, and I had a chance to check with another BL6000 Pro a friend bought to confirm that this behavior is consistent. 

This needs to be fixed ASAP as the phone is useless if it kills all background apps after a short while, which is silly on a device with 8GB of RAM. And some user controls for memory management must be implemented as the current lack of control is ridiculous. 

And when you're at it, how about removing the ton of cr@pware that has been installed on that phone?

Vous Avez la possibilité de garder les applications ouvertent il suffit de mettre le verrouillage sur l'application si on veut quel reste ouverte, ce téléphone fonctionne très il suffit de bien le comprendre

This reply from support worked for me

system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default

adriandaw wrote:

This reply from support worked for me

system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default

Thank you for your feedback.

blackview_admin wrote:

adriandaw wrote:

This reply from support worked for me

system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default

Thank you for your feedback.

Hi,
got the same problem here but can't find the mentioned way in the phone-settings. Does someone have the exact order to get to this menue?
regards

hey,
maybe i'm a bit stupid, but i don't quite understand what i have to do!
what do I have to change in the settings? it bothers me especially with music apps when the music in the car goes off after 5 minutes

Thanks for replying,
-Moritz

mintaka wrote:

blackview_admin wrote:

adriandaw wrote:

This reply from support worked for me

system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default

Thank you for your feedback.

Hi,
got the same problem here but can't find the mentioned way in the phone-settings. Does someone have the exact order to get to this menue?
regards

Hello, what problems?