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Neville
Topic Author
Posts: 173
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Fri Feb 05, 2021 12:10 am

Thanks Blackview.. latest update appears to have fixed problem. Device needed a full factory reset after update installation to force changes to take effect. I am typing this on one of the affected phones.
 
Neville
Topic Author
Posts: 173
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Sun Feb 07, 2021 6:46 am

I spoke too soon...the new update haàas not eenttirreely fixed. The. Problem
 
Neville
Topic Author
Posts: 173
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Sun Feb 21, 2021 2:35 am

Admin... you said:
Go to the system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default.

Show us a screenshot or describe how to get there better
 
Favre-reymond gilles
Posts: 3
Joined: Mon Nov 02, 2020 9:34 pm

Re: Touchscreen toooo sensittiive

Sun Feb 21, 2021 7:14 pm

Neville wrote:
Admin... you said:
Go to the system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default.

Show us a screenshot or describe how to get there better

Tout à fait l'application management, permet de démarrer les applications au démarrages, de les mettres en arrières plans et de les verrouillés pour éviter qu'elle s'arrête au bout de minute, pour moi le bl 6000 pro est une très bon téléphone, l'écran est certe sensible mais je pense que c'est du à l'écran de protection en plastique. Alors avant de dire que le téléphone a un problème il faut savoir l'utiliser, c'est il manque une notice.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: Touchscreen toooo sensittiive

Mon Feb 22, 2021 7:34 am

Neville wrote:
Admin... you said:
Go to the system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default.

Show us a screenshot or describe how to get there better

System Manager---Option Application-----Turn on automatic memory cleaning and auto-start management----apk lock
 
Neville
Topic Author
Posts: 173
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Tue Feb 23, 2021 12:01 am

blackview_admin wrote:
Neville wrote:
Admin... you said:
Go to the system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default.

Show us a screenshot or describe how to get there better

System Manager---Option Application-----Turn on automatic memory cleaning and auto-start management----apk lock

I see the comment that caused your original answer has disappeared...so your answer may not be relevant to the touchscreen problem. There is no app I can see for the screen.
The problem is that the touchscreens remain badly erratic. Some hours they are far too sensitive...other hours they are not sensitive enough and the screens don't move when being swiped.
Your engineering team need to find units with the problem and run tests, urgently.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Touchscreen toooo sensittiive

Tue Feb 23, 2021 6:29 am

Neville wrote:
blackview_admin wrote:
Neville wrote:
Admin... you said:
Go to the system manager to open the application management to open the automatic startup management and automatic cleaning of the apk in the memory by default.

Show us a screenshot or describe how to get there better

System Manager---Option Application-----Turn on automatic memory cleaning and auto-start management----apk lock

I see the comment that caused your original answer has disappeared...so your answer may not be relevant to the touchscreen problem. There is no app I can see for the screen.
The problem is that the touchscreens remain badly erratic. Some hours they are far too sensitive...other hours they are not sensitive enough and the screens don't move when being swiped.
Your engineering team need to find units with the problem and run tests, urgently.

Hello, thank you for your feedback. Our engineer department is checking the problem.
 
MrClausYT
Posts: 4
Joined: Tue Jan 26, 2021 3:20 am

Re: Touchscreen toooo sensittiive

Wed Mar 10, 2021 5:49 am

Any update on screen? Is it a hardware problem or software? I would like to start to have a normal phone that doesn't click random things when I drag my finger on the screen ..... And I did email support02@blackview.hk about the issue. No responses yet.
 
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blackview_admin
Posts: 8561
Joined: Mon Aug 17, 2015 3:30 am
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Re: Touchscreen toooo sensittiive

Wed Mar 10, 2021 8:03 am

MrClausYT wrote:
Any update on screen?  Is it a hardware problem or software? I would like to start to have a normal phone that doesn't click random things when I drag my finger on the screen ..... And I did email support02@blackview.hk about the issue. No responses yet.

Hello, after checking with the engineer, they suggested that you can update the version and see whether it can work or not.
 
Neville
Topic Author
Posts: 173
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Wed Mar 10, 2021 9:14 am

blackview_admin wrote:
MrClausYT wrote:
Any update on screen?  Is it a hardware problem or software? I would like to start to have a normal phone that doesn't click random things when I drag my finger on the screen ..... And I did email support02@blackview.hk about the issue. No responses yet.

Hello, after checking with the engineer, they suggested that you can update the version and see whether it can work or not.

We have already told you...the update does not work.

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