Djangokaiser wrote:

Hello

My blackview bl6000 pro suddenly stopped with his finger print and the option is gone
Somebody who can help me with that ?

Regards

takewon wrote:

As to others, for me happen the same problem few days ago. I've got first problem with volume buttons, then also fingerprint stopped working and after restart I can't found any setting for fingerprint.  Because in the moment of this I was watching movies through the app, so I was thinking that affected somehow volume buttons, but that won't says why fingerprint stopped working and why after restart settings for that disapear.

Fortunately for me that fingerprint is not essential, but it will be nice to know what was the reason for making it off (because I think that disappearing settings and turning off fingerprint was done with one update or somehow wireless by Blackview company), so I would like to ask support for any answer here for everybody. There is one good think that happen after that, but first I would like to hear any answer from the helpdesk, maybe it was the reason, why they done that.

For any questions, I've got grey model bought through Indiegogo campaign, the first ones that were send.

Bl6000user wrote:

Has anyone had a replacement fingerprint sensor?

How hard is the repair? Blackview. - make the video available for us to see.

Will Blackview honour later warranty claims if a user replaces the finger print sensor?

Is blackview a real company with real design, testing and credible reputation? Are they a sham?

This many failures and they are refusing to admit a design/manufacturing problem.

Easydoor wrote:

Same here, fingerprint just stopped working. Can't delete or add new fingerprints either. BL6000pro phone is brand new, bought a week ago. Anyone had ant luck with fixing that?

qqvvdb wrote:

Hi, there

As I can see I am not alone with the fingerprint sensor issue.
The phone worked like a charm but all of a sudden the fingerprint reader stropped working and disappeared from the settings.
I restarted the phone multiple times and installed a software upgrade but it did not help.
I'm happy I did not reset to factory settings since this is clearly not helping.
I bought the phone from Banggood and they are not very helpful with post-sales...