There is a problem with the fingerprint chip, you can only change the fingerprint or change the phone. In order to solve your problem more efficiently, please contact the after-sale department directly: support02@blackview.hk

I am not able to replace the finger chip.
How do i arrange a replacement phone, how long will that take? I am in the UK

Bl6000user wrote:

There is a problem with the fingerprint chip, you can only change the fingerprint or change the phone. In order to solve your problem more efficiently, please contact the after-sale department directly: support02@blackview.hk

I am not able to replace the finger chip.
How do i arrange a replacement phone, how long will that take? I am in the UK

Hello, Please contact the seller you purchased the phone or this email: support02@blackview.hk

Ok, thanks, I'm getting in touch with the seller for the phone replacement. Can you tell us if the chip issue is solved on the new phones or if it is still work in progress?
Thanks!

Same issue here,

Yesterday my BL6000pro fingerprint sensor started to respond oddly and then, all of the sudden stopped working for good.

Wondering if this problem will be overcome with the android 11 update? Do we have any prediction on when this update's available?

Thanks, 

Same problem here, but aftersales on AliExpress site is not helpful. Suggestion is sending the phone back. I do think this calls for a recall of the first batch which was clearly not tested thoroughly enough. Don't let your customers have the problem, find a fix and repair in their neighbourhood or replace.

ArjanZip wrote:

Same problem here, but aftersales on AliExpress site is not helpful. Suggestion is sending the phone back. I do think this calls for a recall of the first batch which was clearly not tested thoroughly enough. Don't let your customers have  the problem, find a fix and repair in their neighbourhood or replace.

Hello, the engineer is analyzing this problem.  

manuelrql wrote:

Same issue here,

Yesterday my BL6000pro fingerprint sensor started to respond oddly and then, all of the sudden stopped working for good.

Wondering if this problem will be overcome with the android 11 update? Do we have any prediction on when this update's available?

Thanks, 

Hello, the engineer is analyzing this problem.  

Honey Badger wrote:

Ok, thanks, I'm getting in touch with the seller for the phone replacement. Can you tell us if the chip issue is solved on the new phones or if it is still work in progress?
Thanks!

Hello, sorry for this inconvenience caused to you. The engineer is analyzing this problem.

blackview_admin wrote:

Honey Badger wrote:

Ok, thanks, I'm getting in touch with the seller for the phone replacement. Can you tell us if the chip issue is solved on the new phones or if it is still work in progress?
Thanks!

Hello, sorry for this inconvenience caused to you. The engineer is analyzing this problem.

Thanks for the reply, but do you mean that the issue could be solved with an update of the software or is this a hardware problem? Just to know if I can avoid to send back the phone to the seller, because I would prefer not having the inconvenience of remaining without phone. Please answer ASAP because I'm organizing the return this days, and if possible I would avoid it.
Thanks

I just have the same issue, please help.
It may be problem from the last update?