Blackview User Forum

 
Honey Badger
Topic Author
Posts: 2
Joined: Tue Feb 02, 2021 7:36 pm

BL6000 Pro fingerprint sensor not working / options disappeared

Mon Feb 22, 2021 8:37 am

Hello,
on my BL6000pro the fingerprint sensor suddenly stopped working, I thought I hade to reset the fingerprint, but after I deleted the existing fingerprint, the fingerprint options just disappeared.
I tried to reboot the phone many times, wipe cache partition, reboot in recovery mode, etc. I was wondering if this issue is related to the OS or the hardware, because I saw that also other brands have a similar issue. I also tried to turno on/off dark mode and turn off all unlocking options (for others it seems to have worked) but it still did not solve the issue.
For the moment I would prefer not to factory reset the phone if it is not sure to solve the problem, because I'm having trouble also doing the backup of the phone, and this would mean that I would have to manually set it again to my preferences.
Regards
 
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blackview_admin
Posts: 8343
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Feb 23, 2021 7:22 am

Honey Badger wrote:
Hello,
on my BL6000pro the fingerprint sensor suddenly stopped working, I thought I hade to reset the fingerprint, but after I deleted the existing fingerprint, the fingerprint options just disappeared.
I tried to reboot the phone many times, wipe cache partition, reboot in recovery mode, etc. I was wondering if this issue is related to the OS or the hardware, because I saw that also other brands have a similar issue. I also tried to turno on/off dark mode and turn off all unlocking options (for others it seems to have worked) but it still did not solve the issue.
For the moment I would prefer not to factory reset the phone if it is not sure to solve the problem, because I'm having trouble also doing the backup of the phone, and this would mean that I would have to manually set it again to my preferences.
Regards

Hello, Sorry for this inconvenience caused to you. About this problem, our engineer is still exploring solutions and you can contact this after-sale department email: support02@blackview.hk
 
Honey Badger
Topic Author
Posts: 2
Joined: Tue Feb 02, 2021 7:36 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Tue Feb 23, 2021 7:32 am

blackview_admin wrote:
Honey Badger wrote:
Hello,
on my BL6000pro the fingerprint sensor suddenly stopped working, I thought I hade to reset the fingerprint, but after I deleted the existing fingerprint, the fingerprint options just disappeared.
I tried to reboot the phone many times, wipe cache partition, reboot in recovery mode, etc. I was wondering if this issue is related to the OS or the hardware, because I saw that also other brands have a similar issue. I also tried to turno on/off dark mode and turn off all unlocking options (for others it seems to have worked) but it still did not solve the issue.
For the moment I would prefer not to factory reset the phone if it is not sure to solve the problem, because I'm having trouble also doing the backup of the phone, and this would mean that I would have to manually set it again to my preferences.
Regards

Hello, Sorry for this inconvenience caused to you. About this problem, our engineer is still exploring solutions and you can contact this after-sale department email: support02@blackview.hk

Thanks, I will try to get in touch with them, I though that maybe other users had already a solution for the issue.
Regards
 
lun_jimmy
Posts: 1
Joined: Wed Feb 24, 2021 12:55 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Feb 24, 2021 12:56 pm

I just have the same issue, please help.
 
attila.farkas
Posts: 1
Joined: Wed Feb 24, 2021 10:32 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Feb 24, 2021 10:36 pm

Hello,
I have the same issue with my BL6000.
I did a factory reset also,but even that did not solve the issue.
after less then 2week of use I lost the fingerprint future!
Is there a fix for it? is it a Hardware issue?
I need a quick solution or replacent if there is no other solution!
 
Bl6000user
Posts: 2
Joined: Wed Feb 24, 2021 10:54 pm

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Wed Feb 24, 2021 10:58 pm

Just to add, ive exactly the same problem today, fingerprint working fine yesterday, today couldnt unlock using the fp reader, search settings fir fingerprint or finger and no results.

Restarted phone, reset apps no difference.

System managwr app suggests enabking fingerprint reader, so tap it, blue tick, but still disabled.

Phone is 1 week old, never dropped, knocked or been wet.
 
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blackview_admin
Posts: 8343
Joined: Mon Aug 17, 2015 3:30 am
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Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Feb 25, 2021 3:52 am

attila.farkas wrote:
Hello,
I have the same issue with my BL6000.
I did a factory reset also,but even that did not solve the issue.
after less then 2week of use I lost the fingerprint future!
Is there a fix for it? is it a Hardware issue?
I need a quick solution or replacent if there is no other solution!

Hello, Sorry for this inconvenience caused to you. About this problem, our engineer is still exploring solutions and you can contact this after-sale department email: support02@blackview.hk
 
User avatar
blackview_admin
Posts: 8343
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Feb 25, 2021 3:53 am

lun_jimmy wrote:
I just have the same issue, please help.

Hello, Sorry for this inconvenience caused to you. About this problem, our engineer is still exploring solutions and you can contact this after-sale department email: support02@blackview.hk
 
User avatar
blackview_admin
Posts: 8343
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Feb 25, 2021 3:53 am

lun_jimmy wrote:
I just have the same issue, please help.

Hello, Sorry for this inconvenience caused to you. About this problem, our engineer is still exploring solutions and you can contact this after-sale department email: support02@blackview.hk
 
User avatar
blackview_admin
Posts: 8343
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BL6000 Pro fingerprint sensor not working / options disappeared

Thu Feb 25, 2021 3:56 am

Bl6000user wrote:
Just to add, ive exactly the same problem today, fingerprint working fine yesterday, today couldnt unlock using the fp reader, search settings fir fingerprint or finger and no results.

Restarted phone, reset apps no difference.

System managwr app suggests enabking fingerprint reader, so tap it, blue tick, but still disabled.

Phone is 1 week old, never dropped, knocked or been wet.

There is a problem with the fingerprint chip, you can only change the fingerprint or change the phone. In order to solve your problem more efficiently, please contact the after-sale department directly: support02@blackview.hk

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