Blackview User Forum

 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Touchscreen toooo sensittiive

Tue Jan 19, 2021 11:11 am

The screen is prrone. Tto faulty key strokess. Needed a firmwaaree fix quicck. Caant. Believe. This was not. Discovered before sending. Phones out. Has blackvieeww. Learned nothing?? Also enterss fullstops without key press's.
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Wed Jan 20, 2021 2:17 am

Same fault on seccondd unnit we have just opened.

Blackview.... Your new flagship phone has. Problems.

Pleaase cconffirm you have alerted engineering and that they aaare working on. This. Problems.

In case you have not. Guessed I am. Writing this on ann affected. Phhoone.

Yyoouu need to undeerrsttannd it is a screen calibration fault Nott a keyboard faaullt.... It is also affecting navigation
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Wed Jan 20, 2021 7:39 am

blackview_admin wrote:
Which phone do you ask?

I am posting in the BL6000 Pro forum...and they are both BL6000 Pro units.
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Wed Jan 20, 2021 7:04 pm

The new phhooneess are unnuusablee.. ffix it
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Thu Jan 21, 2021 12:57 am

We have now unboxed four brand new BL6000 Pro - one from Indiegogo and three from the factory release to suppliers...ALL have a major keyboard fault making them unusable.

Am typing this on the computer because you can see how bad the phone keyboard is from previous messages.

BLACKVIEW ADMIN...we hope you understand how serious this is. We have sold thousands of Blackview phones over the years...but this model can't be sold to the public until you roll out an URGENT firmware fix.

We cannot believe that no one in the Blackview testing team bothered to use this as their everyday phone before releasing it. That's what we do before we sell phones at retail, and that's how we discover faults.

If you don't fix this soon Blackview will be a laughing stock.
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Thu Jan 21, 2021 8:09 am

Blackvieeww wanted. A. Vvideeo. Of what. The problem was. You will see dooublee keey. Ssttrokes and random fullstoops. I have vvideeoed thiss
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Thu Jan 21, 2021 8:48 am

Here is the video...note how often I DON'T touch the fullstop key...
https://youtu.be/H3k77Qc2nk0
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Tue Jan 26, 2021 9:52 am

Still waiting for a firmware update...the Blackview BL6000 units we have are unusable...
 
MrClausYT
Posts: 3
Joined: Tue Jan 26, 2021 3:20 am

Re: Touchscreen toooo sensittiive

Wed Jan 27, 2021 8:51 am

Yeah I can kinda tell what she means. I do feel it. Very lightly hovering/touching screen lightly. Make mine double/triple click.
 
Neville
Topic Author
Posts: 166
Joined: Wed Aug 16, 2017 7:36 pm

Re: Touchscreen toooo sensittiive

Sun Jan 31, 2021 4:46 am

The 18,000 or so followers on our various social media platforms and customer database are starting to wonder why we have not reviewed our latest purchase..they all knew we had been talking up the launch of the BL6000 phone.

At some point soon we are going to have to explain why we have made the model unavailable for purchase..

Can we recommend that you give us more information on whether engineers have isolated the problem and how far away a solution is...the screens are currently useless...very frustrating, and we would much rather see the problem fixed than end up giving a review that says "Don't Buy"....

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