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Fingerprint sensor

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Mauromauro
Topic Author
Posts: 1
Joined: Wed Feb 17, 2021 10:16 am

Fingerprint sensor

Wed Feb 17, 2021 10:23 am

My fingerprint sensor stopped working. I tried to update the firmware and factory reset at least 3 times, but it is dead. My phone have less than one month of life, it never fell, never touched water, never nothing. Yesterday was working (wirh some problems sometimes), today i woke up and it is dead.
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Arturo Martinelli
Posts: 1
Joined: Sat Feb 20, 2021 7:21 pm

Re: Fingerprint sensor

Sat Feb 20, 2021 7:28 pm

Same problem!
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ArjanZip
Posts: 5
Joined: Sat Feb 13, 2021 1:20 pm

Re: Fingerprint sensor

Tue Feb 23, 2021 6:49 am

I have had exactly the same problem after two weeks. Now I am having trouble getting warranty....
The design on the power switch seems not such a smart choice, maybe pushing and reading data at the same time is problematic.
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ArjanZip
Posts: 5
Joined: Sat Feb 13, 2021 1:20 pm

Re: Fingerprint sensor

Wed Mar 03, 2021 9:58 pm

I have had exactly the same problem after two weeks. Now I am having trouble getting warranty....
The design on the power switch seems not such a smart choice.
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint sensor

Thu Mar 04, 2021 3:32 am

ArjanZip wrote:
I have had exactly the same problem  after two weeks. Now I am having trouble getting warranty....
The design on the power switch seems not such a smart choice, maybe pushing and reading data at the same time is problematic.

Hello, About the Fingerprint sensor problem, the engineer is checking, if there are any solutions, we will announce this to all users.
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Patrickluci
Posts: 3
Joined: Tue Mar 09, 2021 2:39 pm

Re: Fingerprint sensor

Tue Mar 09, 2021 7:57 pm

same problem
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint sensor

Wed Mar 10, 2021 9:20 am

Patrickluci wrote:
same problem

Hello, Sorry to make this inconvenience caused to you, please contact our after-sale department to get a new fingerprinter, here is the email: support02@blackview.hk
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higins43
Posts: 3
Joined: Wed Feb 10, 2021 8:28 am

Re: Fingerprint sensor

Thu Mar 11, 2021 7:50 am

Hi 
same problem!!!!
fingerprint sensor stop working
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higins43
Posts: 3
Joined: Wed Feb 10, 2021 8:28 am

Re: Fingerprint sensor

Thu Mar 11, 2021 7:52 am

Same problem !!!
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: Fingerprint sensor

Wed Apr 14, 2021 7:10 am

higins43 wrote:
Hi 
same problem!!!!
fingerprint sensor stop working

Hello, Sorry to make this inconvenience caused to you, please contact our after-sale department to get a new fingerprinter, here is the email: support02@blackview.hk
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