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Korbi
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Posts: 1
Joined: Mon Dec 21, 2020 3:18 am

BV 5500 charger port not working properly

Mon Dec 21, 2020 3:23 am

Hi,

Since a few days i cannot charge my phone properly and apparently its a faulty charger port. I tried several usb plugs and cables.
 I bought this phone almost a year ago, so its still under warranty. However, I´m currently in Auckland/New Zealand and am struggling to find a repair service that will replace the charger port under warranty.
Can someone here help me out ? Unfortunately the BV Customer service i was talking to was not very helpful. They would send me a charger port but i can not replace it myself.
The other thing is the extremely unreliable GPS. I can not use GPS google navigation in the city because the GPS location jumps around in a radius of 1-200m all the time and it is constantly renavigating me. Does someone have a solution for that, please?


Any help would be greatly appreciated.

Kind regards,
Korbi
 
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blackview_admin
Posts: 8340
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV 5500 charger port not working properly

Wed Dec 23, 2020 4:05 am

Korbi wrote:
Hi,

Since a few days i cannot charge my phone properly and apparently its a faulty charger port. I tried several usb plugs and cables.
 I bought this phone almost a year ago, so its still under warranty. However, I´m currently in Auckland/New Zealand and am struggling to find a repair service that will replace the charger port under warranty.
Can someone here help me out ? Unfortunately the BV Customer service i was talking to was not very helpful. They would send me a charger port but i can not replace it myself.
The other thing is the extremely unreliable GPS. I can not use GPS google navigation in the city because the GPS location jumps around in a radius of 1-200m all the time and it is constantly renavigating me. Does someone have a solution for that, please?


Any help would be greatly appreciated.

Kind regards,
Korbi

Hello, maybe the Small board is broken, is The network enough good to use GPS? Could you check it? When did you purchase this phone?
 
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blackview_admin
Posts: 8340
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV 5500 charger port not working properly

Wed Dec 23, 2020 7:19 am

blackview_admin wrote:
Korbi wrote:
Hi,

Since a few days i cannot charge my phone properly and apparently its a faulty charger port. I tried several usb plugs and cables.
 I bought this phone almost a year ago, so its still under warranty. However, I´m currently in Auckland/New Zealand and am struggling to find a repair service that will replace the charger port under warranty.
Can someone here help me out ? Unfortunately the BV Customer service i was talking to was not very helpful. They would send me a charger port but i can not replace it myself.
The other thing is the extremely unreliable GPS. I can not use GPS google navigation in the city because the GPS location jumps around in a radius of 1-200m all the time and it is constantly renavigating me. Does someone have a solution for that, please?


Any help would be greatly appreciated.

Kind regards,
Korbi

Hello, maybe the Small board is broken, is The network enough good to use GPS? Could you check it? When did you purchase this phone?

Hello, you can contact the services in which store you purchased the product directly to get new materials.

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