Dear
Hello, along with greeting, i would like to request support with a fact that occurred with my blackview 5500 Plus, apparently ir was attacked by a hacker (attached message and screenshots).
If there's any way to reset my phone, I'd be very grateful to be taught, thank you.

Message in my phone
DM - VERITY CORRUPTION
YOUR DEVICE IS CORRUPT.
IT CAN'T BE TRUSTED AND MAY NOT WORK PROPERLY.
PRESS POWER BUTTON TO CONTINUE.
OR, DEVICE WILL POWER OFF IN 5 S

Greeting,

Matias A. García Latorre.

MatiasGL wrote:

Dear
Hello, along with greeting, i would like to request support with a fact that occurred with my blackview 5500 Plus, apparently ir was attacked by a hacker (attached message and screenshots).
If there's any way to reset my phone, I'd be very grateful to be taught, thank you.

Message in my phone
DM - VERITY CORRUPTION
YOUR DEVICE IS CORRUPT.
IT CAN'T BE TRUSTED AND MAY NOT WORK PROPERLY.
PRESS POWER BUTTON TO CONTINUE.
OR, DEVICE WILL POWER OFF IN 5 S

Greeting,

Matias A. García Latorre.

Hello, Maybe the main board was broken, could you please long-press to restart the phone? try it? When and where did you purchase this phone? 

Dear
The phone was purchased on May 30, 2020 through the UPMOVILCHILE distributor. I try to restart my phone, but without success, the system is unstable.
Thank you very much for your quick response, I hope you have a solution since it is a great phone.

MatiasGL wrote:

Dear
The phone was purchased on May 30, 2020 through the UPMOVILCHILE distributor. I try to restart my phone, but without success, the system is unstable.
Thank you very much for your quick response, I hope you have a solution since it is a great phone.

Hello, it's the mainboard broken, or you can purchase one board from our Aliexpress store or contact our after-sale department.
This is the store link: https://www.aliexpress.com/store/4787016?spm=2114.12010612.pcShopHead_34798764.0
The after-sale department email: support02@blackview.hk