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MatiasGL
Topic Author
Posts: 2
Joined: Fri Jan 01, 2021 11:30 pm

Verity Corruption in my Phone

Fri Jan 01, 2021 11:59 pm

Dear
Hello, along with greeting, i would like to request support with a fact that occurred with my blackview 5500 Plus, apparently ir was attacked by a hacker (attached message and screenshots).
If there's any way to reset my phone, I'd be very grateful to be taught, thank you.

Message in my phone
DM - VERITY CORRUPTION
YOUR DEVICE IS CORRUPT.
IT CAN'T BE TRUSTED AND MAY NOT WORK PROPERLY.
PRESS POWER BUTTON TO CONTINUE.
OR, DEVICE WILL POWER OFF IN 5 S

Greeting,

Matias A. García Latorre.
 
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blackview_admin
Posts: 8200
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Verity Corruption in my Phone

Tue Jan 05, 2021 9:50 am

MatiasGL wrote:
Dear
Hello, along with greeting, i would like to request support with a fact that occurred with my blackview 5500 Plus, apparently ir was attacked by a hacker (attached message and screenshots).
If there's any way to reset my phone, I'd be very grateful to be taught, thank you.

Message in my phone
DM - VERITY CORRUPTION
YOUR DEVICE IS CORRUPT.
IT CAN'T BE TRUSTED AND MAY NOT WORK PROPERLY.
PRESS POWER BUTTON TO CONTINUE.
OR, DEVICE WILL POWER OFF IN 5 S

Greeting,

Matias A. García Latorre.

Hello, Maybe the main board was broken, could you please long-press to restart the phone? try it? When and where did you purchase this phone? 
 
MatiasGL
Topic Author
Posts: 2
Joined: Fri Jan 01, 2021 11:30 pm

Re: Verity Corruption in my Phone

Fri Jan 08, 2021 12:14 am

Dear
The phone was purchased on May 30, 2020 through the UPMOVILCHILE distributor. I try to restart my phone, but without success, the system is unstable.
Thank you very much for your quick response, I hope you have a solution since it is a great phone.
 
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blackview_admin
Posts: 8200
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Verity Corruption in my Phone

Sat Jan 09, 2021 6:23 am

MatiasGL wrote:
Dear
The phone was purchased on May 30, 2020 through the UPMOVILCHILE distributor. I try to restart my phone, but without success, the system is unstable.
Thank you very much for your quick response, I hope you have a solution since it is a great phone.

Hello, it's the mainboard broken, or you can purchase one board from our Aliexpress store or contact our after-sale department.
This is the store link: https://www.aliexpress.com/store/4787016?spm=2114.12010612.pcShopHead_34798764.0
The after-sale department email: support02@blackview.hk

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