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TAB 8 shuts down
Posted: Fri Dec 25, 2020 12:32 am
by blackviewmiha
hello,
i just bought a few days ago a TAB 8 and keeps shutting down for no reason.
Even when i`m not on the tablet and it`s on stand by and also when i charge it. I`m using an original charger.
Please advise,
Re: TAB 8 shuts down
Posted: Fri Dec 25, 2020 6:41 am
by blackview_admin
blackviewmiha wrote:hello,
i just bought a few days ago a TAB 8 and keeps shutting down for no reason.
Even when i`m not on the tablet and it`s on stand by and also when i charge it. I`m using an original charger.
Please advise,
Can it be turned on again after it is turned off?
Re: TAB 8 shuts down
Posted: Sat Dec 26, 2020 11:30 am
by blackviewmiha
yes, it can. But until when i can do that? Besides i have 3 days since i bought it.
Someday it will shutt down and never get restarted again.And then...pufff,no tablet. Money...not well spent.
I will return it and never buy this brand again, ever.
I wanted it to know why it does that to fix it, not temporally solutions.
Are they all at faulty? i did not want to listen of the reviews,but it seems they were right.
please advise
Re: TAB 8 shuts down
Posted: Mon Jan 04, 2021 11:51 am
by Myrkgard
Just want to interject that my TAB8 shows the same buggy behavior. Have to press'n'hold Volume-Up and Power to restart it, otherwise it ends in a boot loop. Have already reset it to factory settings but that didn't help. The device is unusable banana ware. When will this get fixed?
---
P.S.: Sorry for hijacking your thread. Registered 3 days ago and started my own thread but it seems the mod is on holiday.
Re: TAB 8 shuts down
Posted: Tue Jan 05, 2021 7:49 am
by blackview_admin
blackviewmiha wrote:yes, it can. But until when i can do that? Besides i have 3 days since i bought it.
Someday it will shutt down and never get restarted again.And then...pufff,no tablet. Money...not well spent.
I will return it and never buy this brand again, ever.
I wanted it to know why it does that to fix it, not temporally solutions.
Are they all at faulty? i did not want to listen of the reviews,but it seems they were right.
please advise
Hey sorry to hear about the issues with your order. May I know where did you purchase it? And have you ever contacted the service to help you solve this problem? In order to solve your problem more effectively, please contact the store you purchased the product straight. Our support team will be in touch to assist you with this. Here is the email: support02@blackview.hk
Re: TAB 8 shuts down
Posted: Tue Jan 05, 2021 8:07 am
by blackview_admin
blackviewmiha wrote:yes, it can. But until when i can do that? Besides i have 3 days since i bought it.
Someday it will shutt down and never get restarted again.And then...pufff,no tablet. Money...not well spent.
I will return it and never buy this brand again, ever.
I wanted it to know why it does that to fix it, not temporally solutions.
Are they all at faulty? i did not want to listen of the reviews,but it seems they were right.
please advise
Hello,
we’re so sorry you’ve had a negative experience. You can contact the store to change one or refund the money.
Re: TAB 8 shuts down
Posted: Tue Jan 05, 2021 8:34 am
by blackview_admin
Myrkgard wrote:Just want to interject that my TAB8 shows the same buggy behavior. Have to press'n'hold Volume-Up and Power to restart it, otherwise it ends in a boot loop. Have already reset it to factory settings but that didn't help. The device is unusable banana ware. When will this get fixed?
---
P.S.: Sorry for hijacking your thread. Registered 3 days ago and started my own thread but it seems the mod is on holiday.
Hello,
sorry to hear about the issues on your order, can you try to flash the product to see whether it can work or not?
Re: TAB 8 shuts down
Posted: Tue Jan 05, 2021 9:36 am
by blackview_admin
blackview_admin wrote:Myrkgard wrote:Just want to interject that my TAB8 shows the same buggy behavior. Have to press'n'hold Volume-Up and Power to restart it, otherwise it ends in a boot loop. Have already reset it to factory settings but that didn't help. The device is unusable banana ware. When will this get fixed?
---
P.S.: Sorry for hijacking your thread. Registered 3 days ago and started my own thread but it seems the mod is on holiday.
Hello,
sorry to hear about the issues on your order, can you try to flash the product to see whether it can work or not?
These is the operating instructions and tools. To power off and plug in the tablet, long-press the volume down button when the tablet is plugged in, and then plug in the data cable to upgrade， here is the link: https://mega.nz/folder/ra4CGawT#ygurrUkkE1b95mzj9KkvXg
https://mega.nz/file/WKoGRCLY#0UnN1skFR ... MOQ---Euro version
https://mega.nz/file/2WpwwATR#vJaoFrmWB ... --Non-Euro version
Re: TAB 8 shuts down
Posted: Wed Jan 06, 2021 9:28 am
by Myrkgard
blackview_admin wrote:can you try to flash the product (...) ?
No. When will this get fixed OTA? This is already the second brand new device that doesn't work correctly, after I had to return the first one.
Re: TAB 8 shuts down
Posted: Thu Jan 07, 2021 9:22 am
by blackview_admin
Myrkgard wrote:blackview_admin wrote:can you try to flash the product (...) ?
No. When will this get fixed OTA? This is already the second brand new device that doesn't work correctly, after I had to return the first one.
Hello, The OTA has updated. The last answer is the new update and please follow the step or you can contact the after-sale department directly, here is the email:
support02@blackview.hk.