Hi,

Yesterday (20.04.21) I received my new BV9900 PRO fresh from the official Blackview Store and for my surprise it didn´t turn ok. I didn´t thing that it was something wrong, just that it came discharged, so I starter to charge it.
When I put the charger plug into the phone a red light appeared, but no signs of charge, so I let the phone connected to the charger.

It has been 16 hours charging now and I still nothing on the screen. I tried to turn it on and nothing, the only thing that I can see is the red light flashing once and then keep on.

I really need some help with this, otherwise I´ll have to start the warranty process and I really don´t want to get to that point.

Thank you.

Coteko wrote:

Hi,

Yesterday (20.04.21) I received my new BV9900 PRO fresh from the official Blackview Store and for my surprise it didn´t turn ok. I didn´t thing that it was something wrong, just that it came discharged, so I starter to charge it.
When I put the charger plug into the phone a red light appeared, but no signs of charge, so I let the phone connected to the charger.

It has been 16 hours charging now and I still nothing on the screen. I tried to turn it on and nothing, the only thing that I can see is the red light flashing once and then keep on.

I really need some help with this, otherwise I´ll have to start the warranty process and I really don´t want to get to that point.

Thank you.

Change a charger or charging cable to verify, does the phone have anything to do with it? Please let me know all details.

Coteko wrote:

Hi,

Yesterday (20.04.21) I received my new BV9900 PRO fresh from the official Blackview Store and for my surprise it didn´t turn ok. I didn´t thing that it was something wrong, just that it came discharged, so I starter to charge it.
When I put the charger plug into the phone a red light appeared, but no signs of charge, so I let the phone connected to the charger.

It has been 16 hours charging now and I still nothing on the screen. I tried to turn it on and nothing, the only thing that I can see is the red light flashing once and then keep on.

I really need some help with this, otherwise I´ll have to start the warranty process and I really don´t want to get to that point.

Thank you.

hello, sorry for the delayed response. May I know have tried to use another USB to charge it? And any other information shown on-screen or did you make any operation?

Hi! have the same problem. Tried to change charger, but it have no effect.

Hello! I have same phone with same problem. Phone don
t turn on. It shows Powered by Android logo, then it restarts. How can i fix it?

Helios wrote:

Hi! have the same problem. Tried to change charger, but it have no effect.

Hello, after checking with our engineer, we just need to check the phone that we can know the problem, or do you change the data before?
Or the phone has to be repaired. Please contact the store you purchased this phone or you can contact the after-sales department directly: support02@blackview.hk.