Page 1 of 1

usb not working

Posted: Sat Nov 07, 2020 10:58 am
by benlevi.ben
hello
I have 2 problems:
I have a problem with the USB connection when I connect the device to the computer, the computer does not see the device at all

And I also have a problem with the USB OTG connection the device does not recognize the connection at all

Re: usb not working

Posted: Mon Nov 09, 2020 6:33 am
by blackview_admin
benlevi.ben wrote:
hello
I have 2 problems:
I have a problem with the USB connection when I connect the device to the computer, the computer does not see the device at all

And I also have a problem with the USB OTG connection the device does not recognize the connection at all

Hello, can you use another USB to try again?

Re: usb not working

Posted: Mon Nov 09, 2020 10:26 am
by Zoe Lin
Perhaps ,the file transfer function of the phone is not turned on in the settings.

Re: usb not working

Posted: Mon Nov 16, 2020 4:36 pm
by benlevi.ben
Zoe Lin wrote:
Perhaps ,the file transfer function of the phone is not turned on in the settings.


Where do you change that?

Re: usb not working

Posted: Mon Nov 16, 2020 4:44 pm
by benlevi.ben
blackview_admin wrote:
benlevi.ben wrote:
hello
I have 2 problems:
I have a problem with the USB connection when I connect the device to the computer, the computer does not see the device at all

And I also have a problem with the USB OTG connection the device does not recognize the connection at all

It does not work at all, I am trying to connect another device with the same cable and it does work, can you use another USB to try again?

Re: usb not working

Posted: Tue Nov 17, 2020 10:24 am
by Zoe Lin
benlevi.ben wrote:
Zoe Lin wrote:
Perhaps ,the file transfer function of the phone is not turned on in the settings.


Where do you change that?

Setting--file transfer

Re: usb not working

Posted: Sat Nov 21, 2020 10:53 am
by benlevi.ben
Zoe Lin wrote:
benlevi.ben wrote:
Zoe Lin wrote:
Perhaps ,the file transfer function of the phone is not turned on in the settings.


Where do you change that?

Setting--file transfer

I cant find it

Re: usb not working

Posted: Fri Dec 04, 2020 10:57 am
by Zoe Lin
Asking the after sale personnel,[color=var(--blue-link)]support02@blackview.hk[/color]???