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Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Sat Nov 14, 2020 6:18 pm
by hairyape176
I have this problem too.

But my apps dont close immediately after the screen locks. They start closing a few hours after they have last been used.

If I go to bed with 20 apps open, I will wake up 6 hours later to only 2 or 3 left open and running.

Keep missing notifications

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Sun Nov 15, 2020 9:39 am
by hristovski
hhan wrote:
If Duraspeed is the "toolbox" icon in the recent apps pane, then I've already gone what you suggested (I saw the whitelist as a suggestion in the BV9800 forums and thought to try it). Whitelisting didn't work for me.

In the same 'Settings > Smart assist' menu, there might be an 'Auto clean memory' option. turn it off and mark the apps you need running in background, just in case.
In the 'Settings > Battery' menu there might be a 'Standby intelligent power saving' option. If the fix above doesn't work, try this too...

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Sun Nov 15, 2020 3:22 pm
by Area_man
I have the same issue. This causes so many problems in my life because I don't receive notifications from so many different applications. I don't see any "smart assist" option in my settings, nor is it there when I search for it. Not only that, but I haven't been able to use my samsung active2 watch since updating to android 10. I have posted here about it, and blackview told me to write to them on their website. I wrote to them and they gave me a three word response. I am very frustrated and dissatisfied with my experience.

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Mon Nov 16, 2020 10:28 am
by blackview_admin
Area_man wrote:
I have the same issue. This causes so many problems in my life because I don't receive notifications from so many different applications. I don't see any "smart assist" option in my settings, nor is it there when I search for it. Not only that, but I haven't been able to use my samsung active2 watch since updating to android 10. I have posted here about it, and blackview told me to write to them on their website. I wrote to them and they gave me a three word response. I am very frustrated and dissatisfied with my experience.

Check whether the application restriction in the smart assist in the settings is turned on, check it, and the other is Duraspeed to open the apk by default

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Mon Nov 16, 2020 10:29 am
by blackview_admin
Area_man wrote:
I have the same issue. This causes so many problems in my life because I don't receive notifications from so many different applications. I don't see any "smart assist" option in my settings, nor is it there when I search for it. Not only that, but I haven't been able to use my samsung active2 watch since updating to android 10. I have posted here about it, and blackview told me to write to them on their website. I wrote to them and they gave me a three word response. I am very frustrated and dissatisfied with my experience.

Check whether the application restriction in the smart assist in the settings is turned on, check it, and the other is Duraspeed to open the apk by default

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Mon Nov 16, 2020 7:42 pm
by Area_man
Where is smart assist in the settings? I don't see it

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Sat Nov 21, 2020 7:21 pm
by Area_man
I don't have smart assist in my settings. Please help me, blackview

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Mon Nov 23, 2020 2:13 am
by Area_man
How do I find duraspeed? It's not in my settings

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Mon Nov 23, 2020 6:15 am
by blackview_admin
Area_man wrote:
I don't have smart assist in my settings. Please help me, blackview

Hello, which phone?

Re: Background apps close after screen turns off - whitelist doesn't work

Posted: Mon Nov 23, 2020 6:15 am
by blackview_admin
Area_man wrote:
How do I find duraspeed? It's not in my settings

Hello, which phone?