Blackview User Forum

 
cs1717
Posts: 2
Joined: Sat Sep 26, 2020 4:54 pm

Re: BV9900Pro Shuts down Everyday

Tue Sep 29, 2020 8:46 pm

blackview_admin wrote:
cs1717 wrote:
My phone is doing the same thing. Started doing this the second day after it was activated. There should be a solution for this very soon or they should offer a full refund for the phone.

Hello, what is the problem with the phone? Could you describe it?

The phone will shut down 2-8 times a day. I have removed all apps except 2 . (factory apps have not been removed). This makes it very hard to run multiple crews on different jobsites. when the phone is shut off for hours before I notice. The loss in productivity is worth way more than the phone everyday. If the problem can't be resolved in a timely manner It would be nice to know now so I can order a different rugged phone. 
 
Bugstir
Topic Author
Posts: 15
Joined: Mon Sep 07, 2020 9:02 pm

Re: BV9900Pro Shuts down Everyday

Thu Oct 08, 2020 10:19 am

Now that more people have purchased this model phone where blackview new it had issues but yet still took customers money it seems that more of us are having the same issue of shutting down unexpectedly and several times a day.

It would be honorable for blackview to issue partial refunds to anybody that has purchased this phone to be able to use those refunds to have somebody reflash their phones to Android 9 if that is going to fix the software in the phone to keep it from shutting down.

I still use this phone because of the Flir infrared technology built into the phone so I cannot return this phone because it is showing slight wear. So I am stuck with this phone no matter what.

I have asked blackview to send me a replacement phone and be honorable in doing so knowing that they shipped a defective device and still took our money for it and in turn I would send back the defective phone. But blackview would not agree to those terms and I do not feel comfortable having blackview keep my money take the phone back with the assumption that they are going to send me a new one without any problems.

Buyer beware or it may be too late since you already belong to this forum.....
 
Bugstir
Topic Author
Posts: 15
Joined: Mon Sep 07, 2020 9:02 pm

Re: BV9900Pro Shuts down Everyday

Fri Oct 16, 2020 9:17 pm

For all of the problems everyone is facing relating to this BV9900 Pro. I believe it would be Honorable and respectful to send everyone a X1 watch. Since NOW you are giving them away FREE with phone purchase

I'll take a Black X1 please
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV9900Pro Shuts down Everyday

Sat Oct 17, 2020 7:30 am

cs1717 wrote:
blackview_admin wrote:
cs1717 wrote:
My phone is doing the same thing. Started doing this the second day after it was activated. There should be a solution for this very soon or they should offer a full refund for the phone.

Hello, what is the problem with the phone? Could you describe it?

The phone will shut down 2-8 times a day. I have removed all apps except 2 . (factory apps have not been removed). This makes it very hard to run multiple crews on different jobsites. when the phone is shut off for hours before I notice. The loss in productivity is worth way more than the phone everyday. If the problem can't be resolved in a timely manner It would be nice to know now so I can order a different rugged phone. 

Hello, sorry for this inconvenience caused to you. After checking with our engineer, they said BV9900PRO is ready to update a new version and next week all users who have Android 10 update can receive the information of a new version, then they need to update the OTA.
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV9900Pro Shuts down Everyday

Sat Oct 17, 2020 7:31 am

Bugstir wrote:
For all of the problems everyone is facing relating to this BV9900 Pro. I believe it would be Honorable and respectful to send everyone a X1 watch. Since NOW you are giving them away FREE with phone purchase

I'll take a Black X1 please

Hello, sorry for this inconvenience caused to you. After checking with our engineer, they said BV9900PRO is ready to update a new version and next week all users who have Android 10 update can receive the information of a new version, then they need to update the OTA. If you have any questions please contact the after-sales department directly so that they can solve your problem more efficiently. Have a nice day.
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9900Pro Shuts down Everyday

Sat Oct 17, 2020 7:33 am

Bugstir wrote:
Now that more people have purchased this model phone where blackview new it had issues but yet still took customers money it seems that more of us are having the same issue of shutting down unexpectedly and several times a day.

It would be honorable for blackview to issue partial refunds to anybody that has purchased this phone to be able to use those refunds to have somebody reflash their phones to Android 9 if that is going to fix the software in the phone to keep it from shutting down.

I still use this phone because of the Flir infrared technology built into the phone so I cannot return this phone because it is showing slight wear. So I am stuck with this phone no matter what.

I have asked blackview to send me a replacement phone and be honorable in doing so knowing that they shipped a defective device and still took our money for it and in turn I would send back the defective phone. But blackview would not agree to those terms and I do not feel comfortable having blackview keep my money take the phone back with the assumption that they are going to send me a new one without any problems.

Buyer beware or it may be too late since you already belong to this forum.....

Hello, sorry for this inconvenience caused to you. After checking with our engineer, they said BV9900PRO is ready to update a new version and next week all users who have Android 10 updates can receive the information of a new version, then they need to update the OTA. If you have any questions please contact the after-sales department directly so that they can solve your problem more efficiently. Have a nice day.
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV9900Pro Shuts down Everyday

Sat Oct 17, 2020 7:42 am

blackview_admin wrote:
Bugstir wrote:
Now that more people have purchased this model phone where blackview new it had issues but yet still took customers money it seems that more of us are having the same issue of shutting down unexpectedly and several times a day.

It would be honorable for blackview to issue partial refunds to anybody that has purchased this phone to be able to use those refunds to have somebody reflash their phones to Android 9 if that is going to fix the software in the phone to keep it from shutting down.

I still use this phone because of the Flir infrared technology built into the phone so I cannot return this phone because it is showing slight wear. So I am stuck with this phone no matter what.

I have asked blackview to send me a replacement phone and be honorable in doing so knowing that they shipped a defective device and still took our money for it and in turn I would send back the defective phone. But blackview would not agree to those terms and I do not feel comfortable having blackview keep my money take the phone back with the assumption that they are going to send me a new one without any problems.

Buyer beware or it may be too late since you already belong to this forum.....

Hello, sorry for this inconvenience caused to you. After checking with our engineer, they said BV9900PRO is ready to update a new version and next week all users who have Android 10 updates can receive the information of a new version, then they need to update the OTA. If you have any questions please contact the after-sales department directly so that they can solve your problem more efficiently. Have a nice day.


Hello, I received your information about the problem.
Can you try to reflash your phone again? Or please wait for the new version next week.
 
Bugstir
Topic Author
Posts: 15
Joined: Mon Sep 07, 2020 9:02 pm

Re: BV9900Pro Shuts down Everyday

Fri Oct 23, 2020 12:25 am

As of this new OTA that came out 10/22/2020, Phone does not shut down on it own. 
 
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blackview_admin
Posts: 7786
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Re: BV9900Pro Shuts down Everyday

Fri Oct 23, 2020 3:49 am

Bugstir wrote:
As of this new OTA that came out 10/22/2020, Phone does not shut down on it own. 

The EU version of 10.0 OTA has been opened, All Android 10.0 users can upgrade to 10.0 wirelessly.

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