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blackview_admin
Posts: 7780
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Re: BV9900Pro Shuts down Everyday

Mon Sep 21, 2020 6:51 am

eli2525 wrote:
I been trying to return my phone because of the same issue, it came with Android 10 from the factory but I have the same situation. Where is the admin? Is this page legit? Does this company stand for their products? I feel like I made a mistake buying this phone.

Sorry for this inconvenience caused to you, about the Android 10 problems, the engineer is checking it, and here is something wrong, so at present, we don't suggest to update it again. Please wait for our news.
 
TRBV
Posts: 2
Joined: Thu Sep 03, 2020 10:45 pm

Re: BV9900Pro Shuts down Everyday

Mon Sep 21, 2020 8:45 am

Mine is doing the same....
Get that fixed ASAP!
 
Kf0621
Posts: 2
Joined: Fri Sep 25, 2020 6:03 am

Re: BV9900Pro Shuts down Everyday

Fri Sep 25, 2020 1:32 pm

I am having the Same troubles and i think i found a solution... When the Red marked Option is active the Phone does not hang anymore...
The Other Option causes the black screens
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Kf0621
Posts: 2
Joined: Fri Sep 25, 2020 6:03 am

Re: BV9900Pro Shuts down Everyday

Sat Sep 26, 2020 7:16 am

Mine did shutdown too but only after I did a certain setting!! I found a solution.. Just turn the WiFi calling off ( sorry screenshots are in German)

Hope this helps you
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cs1717
Posts: 2
Joined: Sat Sep 26, 2020 4:54 pm

Re: BV9900Pro Shuts down Everyday

Sat Sep 26, 2020 4:59 pm

My phone is doing the same thing. Started doing this the second day after it was activated. There should be a solution for this very soon or they should offer a full refund for the phone.
 
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blackview_admin
Posts: 7780
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Re: BV9900Pro Shuts down Everyday

Sun Sep 27, 2020 9:39 am

eli2525 wrote:
I been trying to return my phone because of the same issue, it came with Android 10 from the factory but I have the same situation. Where is the admin? Is this page legit? Does this company stand for their products? I feel like I made a mistake buying this phone.

Good day. Sorry for this inconvenience caused to you. May I know where did you purchase this phone? How long did you use it?
Or if it is possible, can you send an email to me and talk more details with me? Email: mary@blackview.hk
 
FillLog
Posts: 1
Joined: Sun Sep 27, 2020 11:09 am

Re: BV9900Pro Shuts down Everyday

Sun Sep 27, 2020 11:15 am

Give Blackview a break clearly they are trying to resolve these minor issues you all flipping it and demanding refunds is stupid .
Just wait a few more days and stop acting like a bunch of hysterical woman.
 
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blackview_admin
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Re: BV9900Pro Shuts down Everyday

Mon Sep 28, 2020 3:00 am

Kf0621 wrote:
Mine did shutdown too but only after I did a certain setting!! I found a solution.. Just turn the WiFi calling off ( sorry screenshots are in German)

Hope this helps you

Thank you, it's helpful
 
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blackview_admin
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Re: BV9900Pro Shuts down Everyday

Mon Sep 28, 2020 3:03 am

cs1717 wrote:
My phone is doing the same thing. Started doing this the second day after it was activated. There should be a solution for this very soon or they should offer a full refund for the phone.

Sorry for this all inconvenience caused to you, our engineer is still trying to check all problems so that we can provide a stable Android to our loyal users, hope you can understand and please don't update the Android 10 anymore.
 
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blackview_admin
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Re: BV9900Pro Shuts down Everyday

Mon Sep 28, 2020 3:05 am

FillLog wrote:
Give Blackview a break clearly they are trying to resolve these minor issues you all flipping it and demanding refunds is stupid .
Just wait a few more days and stop acting like a bunch of hysterical woman.

Thank you for your strong support and actually, our engineer is still trying the best effort to deal with these problems, and finally, I believe we will provide a stable system with all our users.
Thank you for your understanding again.

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