DekaR wrote:

It's almost a two month when you expected to roll out Android 10 and it is still unstable. When are you going to prepare it for production?

Hello, we are trying our best to check it.

Neviu wrote:

What to do if it was already updated to android 10 can i roll it back to 9? Whitout losing all files etc

Or will there be a fix in this month?

Since my phone keeps shutting off to blackview logo.

The method to upgrade back to Android 9 is the same as the method to update Android 10.

MikeRotch wrote:

Hi,

Please send a link with the previous android version.

The method to upgrade back to Android 9 is the same as the method to update Android 10.

Neviu wrote:

What to do if it was already updated to android 10 can i roll it back to 9? Whitout losing all files etc

Or will there be a fix in this month?

Since my phone keeps shutting off to blackview logo.

Hello, you can update it back to Android 9, the same way as the Android 10 update.

Hi,
I'm not sure if i'm the only one who does not understand this standardized reply, but it is a bit dissapointing.
I know the process, that it has to be done the same way it was done with android. But I do not have the previous Android version for the bv9900pro. Where can I find it? From where can I download it? I only have the android 10 os but there is no info where is the android 9 version

Hi, I have the EU version, I try to upgrade to android 10, setup starts, phone reboots to the green  screen trying to start the update and I get an error. phone reboots again an gets back to android 9.

Hi, when you give us a stable version of Android 10? Thank you for your answer.

bsantha08 wrote:

The firmware for android 9. You suggested to downgrade android 10 back to 9 but without the ROM or image this cannot be done. Thx

Hello, here is the tool for you: https://mega.nz/file/HbpTQSbT#a-N4QTxDMivVUe04sTvPmO-0z6nOwwM876IHqfZ4hHc
Please send an email to me and I will send one file to you. My email: mary@blackview.hk

bsantha08 wrote:

The firmware for android 9. You suggested to downgrade android 10 back to 9 but without the ROM or image this cannot be done. Thx

Hello, please send an email to me and I just can send the file to you via email: mary@blackview.hk.
Thanks in advance.

Hello, I only have problems with my Blackview bv9900 pro since the update to Android 10. It supports at least once a day. what can it be and what can I do about it, it more slowly.