Blackview User Forum

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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV9900 Pro Android 10 upgrade

Wed Sep 23, 2020 7:13 am

Andrey76 wrote:
Добрый день ! Как узнать какая версия у меня ?
EC или OOH-EC?
Живу в Москве , телефон заказывал на Али экспресс .

Does the version number have EEA characters
 
Area_man
Posts: 11
Joined: Fri Aug 14, 2020 8:17 pm

Re: BV9900 Pro Android 10 upgrade

Wed Sep 23, 2020 10:24 am

Why do you send the tools if you don't recommend updating it?
 
Vito mancuso
Posts: 2
Joined: Wed Sep 23, 2020 7:10 pm

Re: BV9900 Pro Android 10 upgrade

Wed Sep 23, 2020 7:23 pm

Hi I have updated my bv9900 pro to version 10, but now myflir app no ​​longer opens. [/ size
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV9900 Pro Android 10 upgrade

Thu Sep 24, 2020 6:09 am

Shmedem wrote:
Hi. I also would like to upgrade my BV9900 Pro (EU Version) to android 10.
How can this happen for me.
Thanks

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.
Please keep your phone on android 9.
If necessary, please check these file below:
Euro version: https://mega.nz/file/WDpwAaQQ#TGUsQkAEhr2ljdp4nOrdtR2bO6gqnpCtHOgjZJNYyCI
Non-Euro version: https://mega.nz/file/WO4X1JKC#a0tgRHZE-Ex5OrbIbO5FXRGtNzBDYrBSw5YQgVS6aCk
Updated video: https://youtu.be/pJgcr7oKJwM
 
User avatar
blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9900 Pro Android 10 upgrade

Thu Sep 24, 2020 6:13 am

Vito mancuso wrote:
Hi I have updated my bv9900 pro to version 10, but now myflir app no longer opens.  [/ size

Long press the thermal image to open the application, to clean the memory and cache, and open all the permissions when reopening
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9900 Pro Android 10 upgrade

Thu Sep 24, 2020 6:14 am

Area_man wrote:
Why do you send the tools if you don't recommend updating it?

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking. Please keep your phone on android 9.
 
User avatar
blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9900 Pro Android 10 upgrade

Thu Sep 24, 2020 6:15 am

DekaR wrote:
It's almost a two month when you expected to roll out Android 10 and it is still unstable. When are you going to prepare it for production?

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.Please keep your phone on android 9.
 
Vito mancuso
Posts: 2
Joined: Wed Sep 23, 2020 7:10 pm

Re: BV9900 Pro Android 10 upgrade

Sat Sep 26, 2020 4:57 pm

.Hi how do I get back to android 9 with my BV 9900 pro? Since I updated to Android 10 I had to reset to factory settings already 4 times in a few days, because the operating system crashes.
 
Jevgenijka
Posts: 1
Joined: Mon Sep 28, 2020 8:04 pm

Re: BV9900 Pro Android 10 upgrade

Mon Sep 28, 2020 8:08 pm

"Please keep your phone on android 9"

Please provide link to Android 9 PIE for Rollback Android 10
 
Bugstir
Posts: 15
Joined: Mon Sep 07, 2020 9:02 pm

Re: BV9900 Pro Android 10 upgrade

Wed Sep 30, 2020 8:30 pm

I thought we were told by support not to upgrade to Android 10 because it's buggy and does not work correctly.....
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