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leonid.kozouline
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Joined: Sat Jun 27, 2020 5:24 pm

BV9900pro main camera focus problem

Sat Jun 27, 2020 5:32 pm

I have buy two bv9900pro phones, one of the phones work good, and don't have any problems, but the second one has problem with focusing on the main 48mp camera, nothing of what I tried to do is not help, I have download the last software version, but it's not help me. It's looks like a fabric defect... How can I solve this problem, maybe it's can be repaired with any patch or program???
 
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Re: BV9900pro main camera focus problem

Mon Jul 06, 2020 6:11 am

leonid.kozouline wrote:
I have buy two bv9900pro phones, one of the phones work good, and don't have any problems, but the second one has problem with focusing on the main 48mp camera, nothing of what I tried to do is not help, I have download the last software version, but it's not help me. It's looks like a fabric defect... How can I solve this problem, maybe it's can be repaired with any patch or program???

Hello, sorry for this inconvenience caused to you. Could you please describe this issue clear to me?
 
Durand94
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Re: BV9900pro main camera focus problem

Tue Aug 18, 2020 3:59 am

I too have been having a problem with the main back camera not focusing.
Take good pictures of objects 3" away
But will not focus past 12" away just takes vary blurry pictures
I've tried updating the phone
And force stopping the app
Also tried clearing the cache
Just got the phone last month
 
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Re: BV9900pro main camera focus problem

Mon Nov 30, 2020 3:41 am

Olka wrote:
Hello I got the same problem. Movies are very blurred and focus while taking a photo is very weak.

This is the module is broken, the camera is broken. You can contact the after-sale department directly: support02@blackview.hk.

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