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BV9900 Pro Thermal Camera Problem
Posted: Mon Jun 22, 2020 6:42 pm
by Nick16.78
"Unable to open camera files" error in MyFlir app
Re: BV9900 Pro Thermal Camera Problem
Posted: Tue Jun 23, 2020 3:36 am
by blackview_admin
Nick16.78 wrote:"Unable to open camera files" error in MyFlir app
Hello, could you please describe this problem?
Re: BV9900 Pro Thermal Camera Problem
Posted: Tue Jun 30, 2020 7:56 pm
by angel82
Ho
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934
Re: BV9900 Pro Thermal Camera Problem
Posted: Tue Jun 30, 2020 7:58 pm
by angel82
Hi
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934
Re: BV9900 Pro Thermal Camera Problem
Posted: Wed Jul 01, 2020 6:42 am
by blackview_admin
angel82 wrote:Hi
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934
Allow all permissions for thermal imaging to be opened.
Re: BV9900 Pro Thermal Camera Problem
Posted: Wed Jul 01, 2020 9:33 am
by angel82
the permissions have all been granted and the cache cleared but the screen remains black; until a few days ago everything worked perfectly. could the problem be related to the last system update made on Monday evening? thank you
Re: BV9900 Pro Thermal Camera Problem
Posted: Wed Jul 01, 2020 6:09 pm
by angel82
permissions have all been granted and the cache cleared, but the screen remains black; until a few days ago everything worked perfectly, could the problem be linked to the last system update made on Monday evening? thank you
Re: BV9900 Pro Thermal Camera Problem
Posted: Thu Jul 02, 2020 6:29 am
by blackview_admin
angel82 wrote:the permissions have all been granted and the cache cleared but the screen remains black; until a few days ago everything worked perfectly. could the problem be related to the last system update made on Monday evening? thank you
Hello, please OTG upgrade.Euro version: https://mega.nz/file/bGo0hYhA#9uxp2IOSMQ0Msq03gcf6D_J9DixFErO4Nh81qNCbsGM
No-Euro version: https://mega.nz/file/2KoUUSiQ#LVg-bt6-B9QF1uSxfljrC8kJ9GbTfF3ZDXNOksRDOXA
Re: BV9900 Pro Thermal Camera Problem
Posted: Sat Jul 04, 2020 4:05 pm
by angel82
hello I downloaded the update but I was unable to install it because: the file was not zip and I had to turn it into zip because the update app required only zip files I started the update procedure but unfortunately just started mo gave an error. where did I go wrong? also I hope I have not done damage to the phone thanks
Re: BV9900 Pro Thermal Camera Problem
Posted: Mon Jul 06, 2020 7:01 am
by blackview_admin
angel82 wrote:hello I downloaded the update but I was unable to install it because: the file was not zip and I had to turn it into zip because the update app required only zip files I started the update procedure but unfortunately just started mo gave an error. where did I go wrong? also I hope I have not done damage to the phone thanks
Hi, sorry for the inconvenience caused to you. In order to solve your problem more efficiently, please send your problems to
support02@blackview.hk, and then our support will contact you soon. Thanks.