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Nick16.78
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Posts: 1
Joined: Mon Jun 22, 2020 6:38 pm

BV9900 Pro Thermal Camera Problem

Mon Jun 22, 2020 6:42 pm

"Unable to open camera files" error in MyFlir app
 
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Re: BV9900 Pro Thermal Camera Problem

Tue Jun 23, 2020 3:36 am

Nick16.78 wrote:
"Unable to open camera files" error in MyFlir app

Hello, could you please describe this problem?
 
angel82
Posts: 8
Joined: Tue Jun 30, 2020 7:53 pm

Re: BV9900 Pro Thermal Camera Problem

Tue Jun 30, 2020 7:56 pm

Ho
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934
 
angel82
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Re: BV9900 Pro Thermal Camera Problem

Tue Jun 30, 2020 7:58 pm

Hi
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934
 
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blackview_admin
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Re: BV9900 Pro Thermal Camera Problem

Wed Jul 01, 2020 6:42 am

angel82 wrote:
Hi
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934

Allow all permissions for thermal imaging to be opened.
 
angel82
Posts: 8
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Re: BV9900 Pro Thermal Camera Problem

Wed Jul 01, 2020 9:33 am

the permissions have all been granted and the cache cleared but the screen remains black; until a few days ago everything worked perfectly. could the problem be related to the last system update made on Monday evening? thank you
 
angel82
Posts: 8
Joined: Tue Jun 30, 2020 7:53 pm

Re: BV9900 Pro Thermal Camera Problem

Wed Jul 01, 2020 6:09 pm

permissions have all been granted and the cache cleared, but the screen remains black; until a few days ago everything worked perfectly, could the problem be linked to the last system update made on Monday evening? thank you
 
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blackview_admin
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Re: BV9900 Pro Thermal Camera Problem

Thu Jul 02, 2020 6:29 am

angel82 wrote:
the permissions have all been granted and the cache cleared but the screen remains black; until a few days ago everything worked perfectly. could the problem be related to the last system update made on Monday evening? thank you

Hello, please OTG upgrade.
Euro version: https://mega.nz/file/bGo0hYhA#9uxp2IOSMQ0Msq03gcf6D_J9DixFErO4Nh81qNCbsGM
No-Euro version: https://mega.nz/file/2KoUUSiQ#LVg-bt6-B9QF1uSxfljrC8kJ9GbTfF3ZDXNOksRDOXA
 
angel82
Posts: 8
Joined: Tue Jun 30, 2020 7:53 pm

Re: BV9900 Pro Thermal Camera Problem

Sat Jul 04, 2020 4:05 pm

hello I downloaded the update but I was unable to install it because: the file was not zip and I had to turn it into zip because the update app required only zip files I started the update procedure but unfortunately just started mo gave an error. where did I go wrong? also I hope I have not done damage to the phone thanks
 
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Re: BV9900 Pro Thermal Camera Problem

Mon Jul 06, 2020 7:01 am

angel82 wrote:
hello I downloaded the update but I was unable to install it because: the file was not zip and I had to turn it into zip because the update app required only zip files I started the update procedure but unfortunately just started mo gave an error. where did I go wrong? also I hope I have not done damage to the phone thanks

Hi, sorry for the inconvenience caused to you. In order to solve your problem more efficiently, please send your problems to support02@blackview.hk, and then our support will contact you soon. Thanks.

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