"Unable to open camera files" error in MyFlir app

Nick16.78 wrote:

"Unable to open camera files" error in MyFlir app

Hello, could you please describe this problem?

Ho
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934

Hi
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934

angel82 wrote:

Hi
the camera no longer works. the my flir app opens and everything works but the screen remains black. the system software version is BV9900PRO_EEA_S900AA_V1.0_20200601V09_20200604_1934

Allow all permissions for thermal imaging to be opened.

the permissions have all been granted and the cache cleared but the screen remains black; until a few days ago everything worked perfectly. could the problem be related to the last system update made on Monday evening? thank you

permissions have all been granted and the cache cleared, but the screen remains black; until a few days ago everything worked perfectly, could the problem be linked to the last system update made on Monday evening? thank you

angel82 wrote:

the permissions have all been granted and the cache cleared but the screen remains black; until a few days ago everything worked perfectly. could the problem be related to the last system update made on Monday evening? thank you

Hello, please OTG upgrade.
Euro version: https://mega.nz/file/bGo0hYhA#9uxp2IOSMQ0Msq03gcf6D_J9DixFErO4Nh81qNCbsGM
No-Euro version: https://mega.nz/file/2KoUUSiQ#LVg-bt6-B9QF1uSxfljrC8kJ9GbTfF3ZDXNOksRDOXA

hello I downloaded the update but I was unable to install it because: the file was not zip and I had to turn it into zip because the update app required only zip files I started the update procedure but unfortunately just started mo gave an error. where did I go wrong? also I hope I have not done damage to the phone thanks

angel82 wrote:

hello I downloaded the update but I was unable to install it because: the file was not zip and I had to turn it into zip because the update app required only zip files I started the update procedure but unfortunately just started mo gave an error. where did I go wrong? also I hope I have not done damage to the phone thanks

Hi, sorry for the inconvenience caused to you. In order to solve your problem more efficiently, please send your problems to support02@blackview.hk, and then our support will contact you soon. Thanks.