Blackview User Forum

 
StGabriel
Topic Author
Posts: 1
Joined: Wed May 20, 2020 9:39 pm

Phone freezes, not waking

Wed May 20, 2020 9:46 pm

Had the phone forjust over a week now and keep having an issue with the phone freezing and not waking on command, either by on button or touch sensor. The screen appears to be dimly lit black as there is a slight luminescence on the screen. I can confirm this by when doing the restart, when the phone powers off the screen loses all power and is noticeably off like when the phone is properly sleeping. Having to restart this morning 2 times in as many hours is rather frustrating not to mention not knowing is the phone is actualy working and will recieve a call if one is incoming. I think this issue is when the phone sleeps due to inactivity and not by being put to sleep by the on button.
 
User avatar
blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezes, not waking

Thu May 21, 2020 5:58 am

StGabriel wrote:
Had the phone forjust over a week now and keep having an issue with the phone freezing and not waking on command, either by on button or touch sensor. The screen appears to be dimly lit black as there is a slight luminescence on the screen. I can confirm this by when doing the restart, when the phone powers off the screen loses all power and is noticeably off like when the phone is properly sleeping. Having to restart this morning 2 times in as many hours is rather frustrating not to mention not knowing is the phone is actualy working and will recieve a call if one is incoming. I think this issue is when the phone sleeps due to inactivity and not by being put to sleep by the on button.

Hello, about the problems, you'd better contact our after-sale department: support02@blackview.hk.
 
Rocketmannate
Posts: 2
Joined: Sun May 24, 2020 12:26 am

Re: Phone freezes, not waking

Sun May 24, 2020 12:29 am

My phone is also having this problem. Have you found a solution?
 
Dutchdog
Posts: 1
Joined: Tue May 05, 2020 4:19 am

Re: Phone freezes, not waking

Sun May 24, 2020 1:13 am

I am having the same problem as well. At first I thought I may have had something in my pocket press against the power button and shut it down. But it has not woken up first thing in the morning after charging all night. I have to hard restart it by holding in the power button until it shuts down. It would power back up and be fine. That is until it does it again.
 
airm4n
Posts: 2
Joined: Thu Apr 16, 2020 4:28 am

Re: Phone freezes, not waking

Tue May 26, 2020 2:34 pm

Same problem here. Goes to sleep randomly and never wakes with a slight backlight on the screen. Have to hold power button to reset. Need a fix asap.
 
mrmagicbg
Posts: 2
Joined: Tue May 26, 2020 5:14 pm

Re: Phone freezes, not waking

Tue May 26, 2020 5:18 pm

I am having the same issue, I bought Blackview BV9900 Pro last week and I am having the problem since day one. It will happen at random times of the day, once or twice each day. The phone appears to become unresponsive, it will not wake up when I press the power button on the side, nor if I try to use the finger print sensor. While the phone is in that frozen state its screen is dimly light but nothing appears on screen (just some dim light). To recover from this condition I have to hold continuously the power button until the phone restarts. I sent an email to Blackview support asking them for help.
 
mrmagicbg
Posts: 2
Joined: Tue May 26, 2020 5:14 pm

Re: Phone freezes, not waking

Tue May 26, 2020 5:23 pm

I am having the exact same issue. I bought Blackview BV9900 Pro last week and I am having this same weird problem since day one. It will happen at random times of the day, once or twice each day. Same as described by StGabriel - the phone appears to become unresponsive, it will not wake up when I press the power button on the side, nor if I try to use the finger print sensor. While the phone is in that frozen state its screen is dimly light but nothing appears on screen (just some dim light). To recover from this condition I have to hold continuously the power button until the phone restarts. I emailed Blackview support asking for help.
 
User avatar
blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezes, not waking

Wed May 27, 2020 6:26 am

Rocketmannate wrote:
My phone is also having this problem. Have you found a solution?

Sorry for causing this kind of trouble, I have feedback on the problems you encountered to our technical staff, we are already analyzing the plan and will propose related solutions, please wait patiently. If you have other questions, you can send an email to our professional after-sales staff: support02@blackview.hk.
 
User avatar
blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezes, not waking

Wed May 27, 2020 6:27 am

Dutchdog wrote:
I am having the same problem as well.  At first I thought I may have had something in my pocket press against the power button and shut it down. But it has not woken up first thing in the morning after charging all night. I have to hard restart it by holding in the power button until it shuts down. It would power back up and be fine. That is until it does it again.

Sorry for causing this kind of trouble, I have feedback on the problems you encountered to our technical staff, we are already analyzing the plan and will propose related solutions, please wait patiently. If you have other questions, you can send an email to our professional after-sales staff: support02@blackview.hk.
 
User avatar
blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezes, not waking

Wed May 27, 2020 6:27 am

mrmagicbg wrote:
I am having the exact same issue. I bought Blackview BV9900 Pro last week and I am having this same weird problem since day one. It will happen at random times of the day, once or twice each day. Same as described by StGabriel - the phone appears to become unresponsive, it will not wake up when I press the power button on the side, nor if I try to use the finger print sensor. While the phone is in that frozen state its screen is dimly light but nothing appears on screen (just some dim light). To recover from this condition I have to hold continuously the power button until the phone restarts. I emailed Blackview support asking for help.

Sorry for causing this kind of trouble, I have feedback on the problems you encountered to our technical staff, we are already analyzing the plan and will propose related solutions, please wait patiently. If you have other questions, you can send an email to our professional after-sales staff: support02@blackview.hk.

Who is online

Users browsing this forum: No registered users and 1 guest