blackview_admin wrote:

Hi everyone! 
9900 Pro EU version can update to Android 10 now, the UN-EU version is still testing now, please wait patiently, and we will notify you as soon as it come out. 
EU means the European Union. If you live in an EU country, it is EU version, and if you not live in an EU country, it is UN-EU version, if you are not sure, please check the order.

Please download the below update file and check the phone settings-system-update system, click local update, choose the update file.
Please note that the phone needs over 30% battery, and this is only for EU version
https://mega.nz/file/iSxRQAjA#hVwMxQp0l ... aRZP7lTB_U

blackview_admin wrote:

EdsonAranguren wrote:

blackview_admin wrote:

Hi everyone! 
9900 Pro EU version can update to Android 10 now, the UN-EU version is still testing now, please wait patiently, and we will notify you as soon as it come out. 
EU means the European Union. If you live in an EU country, it is EU version, and if you not live in an EU country, it is UN-EU version, if you are not sure, please check the order.

Please download the below update file and check the phone settings-system-update system, click local update, choose the update file.
Please note that the phone needs over 30% battery, and this is only for EU version
https://mega.nz/file/iSxRQAjA#hVwMxQp0l ... aRZP7lTB_U

Hi, my software version is BV9900Pro_EEA_S900AA_V1.0_20200601V09_20200604-1934, Is it EU or NO-EU version

Yes, EU version

blackview_admin wrote:

Nikola Pavlovic wrote:

Hello, fingerprint does not work good. Can you fix that, I dont understand I and many people update bv9900pro before this OTA and have same problem with fingerprint we wrote you and you didnt again fix it.
My phone is the same before and after OTA.
Greetings

Hello, sorry for this inconvenience caused to you. This problem is still checking.

blackview_admin wrote:

Aksl wrote:

Ok, so i have updated to Android 10, i can as well confirm the problems with fingerprint. As well, as soon as i have updated, the phone started to restart constantly every few min +/-, until i made a factory reset, than it stopped. As soon as i went to check for new updates, there was one and i have updated it as well. Now today i was playing with the setting menu and tried to format my sd card 128gb it didn`t manage to do it, has restarted, and again started to restart every few min +/-, i have tried everything, holding two buttons on restart to enter boot mode, it didn`t enter, than all of a certain it stopped restarting. As well i can report, that the USB configuration doesn`t work, i can not use the phone as sd, neither connect a usb device to it, it just does not see that something is connected to it..

Hello, have you updated it to the newly version or not?