oerlifranky wrote:

Hello, does anyone have a solution for the fingerprint problem? My BV9900Pro does not wake up after unlocking, if I press on / off after fingerprint it is already unlocked. if i keep my finger on fingerprint nothing happens. Thanks in advance.

kolesar wrote:

zimzia wrote:

I have a problem with the fingerprint, it does not work when the phone is locked, and I have so that I put my finger on the phone not unlocked and after about 2 minutes it unlocked itself, so it sometimes happens

me too. welcome to the club.
and BV team do nothing.

Spirtoylis wrote:

I found solution for the fingerprint 5sec problem. Just go to auto screen lock menu and choose that screen locks in 0 sec after phone sleeps. Original setting is phone locks after 5 sec.
It is normal bugs for new OS, and I hope soon Blackview will make a OTA update to solve them.

Sorry for not posting screen shots, but my phone is in Greek language.

Angespar wrote:

hi, yesterday i updated my BV9900 pro, today i see the zip link is different, is there any difference?  thank you

oerlifranky wrote:

Hello again, is there a solution for the fingerprint sensor? It only reacts very sporadically to me, it looks like the phone is not waking up asleep mode. when I press the fingerprint and then the power button, the phone is already unlocked.

blackview_admin wrote:

Beakman55 wrote:

I just installed the Andrlid 10 update a few days ago. I have the exact same issue. Randomly the phone will switch from operating normally to stuck on the "Blackview" screen as if it had just restarted. Just as described below, it goes undetected in my pocket until I pull out the phone to notice it. Also as described, the only solution is to power off the phone and start again.

Please let me know if there is a fix for this, I am a few days away from abandoning the phone altogether as it is very unreliable to have a phone that can't receive calls/messages (effectively is turned off).

prascho wrote:

Already using it with Android 10 for several days and I found one pretty nasty bug: sometimes the phone would just freeze showing the "Blackview" logo and it may stay for hours. You need to press the power button for 20 seconds to be able to restart it. The problem is that this happens occasionally and you may stay without communication if you don;t spot it. I tried factory reset and wiping all cache but without any success. Have anyone already seen this or I am the only one "lucky"? 

Please provide me with a screenshot of the *#8615# interface

blackview_admin wrote:

Good day. Please provide me with a screenshot of the *#8615# interface, and capture a log for us, here is the link for you to know how to do: 

https://mega.nz/file/PeYRyKrZ#AboXjKYlHlxXQMblzo_sWRqSMtU-KSMc9ERw0UaKckw