eli2525 wrote:

I been trying to return my phone because of the same issue, it came with Android 10 from the factory but I have the same situation. Where is the admin? Is this page legit? Does this company stand for their products? I feel like I made a mistake buying this phone.

Good day. Sorry for this inconvenience caused to you. May I know where did you purchase this phone? How long did you use it?
Or if it is possible, can you send an email to me and talk more details with me? Email: mary@blackview.hk

Give Blackview a break clearly they are trying to resolve these minor issues you all flipping it and demanding refunds is stupid .
Just wait a few more days and stop acting like a bunch of hysterical woman.

Kf0621 wrote:

Mine did shutdown too but only after I did a certain setting!! I found a solution.. Just turn the WiFi calling off ( sorry screenshots are in German)

Hope this helps you

Thank you, it's helpful

cs1717 wrote:

My phone is doing the same thing. Started doing this the second day after it was activated. There should be a solution for this very soon or they should offer a full refund for the phone.

Sorry for this all inconvenience caused to you, our engineer is still trying to check all problems so that we can provide a stable Android to our loyal users, hope you can understand and please don't update the Android 10 anymore.

FillLog wrote:

Give Blackview a break clearly they are trying to resolve these minor issues you all flipping it and demanding refunds is stupid .
Just wait a few more days and stop acting like a bunch of hysterical woman.

Thank you for your strong support and actually, our engineer is still trying the best effort to deal with these problems, and finally, I believe we will provide a stable system with all our users.
Thank you for your understanding again.

Hi Blackview Admin - while we wait for the Android 10 to be made stable, do you have a link where we can get the ROM File for Android 9 ? is that even possible. Thanks.

FillLog wrote:

Give Blackview a break clearly they are trying to resolve these minor issues you all flipping it and demanding refunds is stupid .
Just wait a few more days and stop acting like a bunch of hysterical woman.

you really must be a big fan of blackview or this is a 'paid' advertisment. 
fingerprint issue is not a minor issue - it is a critical security issue! 
and even blackview admin here admits this and suggest to stay (or downgrade) to android 9. fixing all issues obviouslly take more time than just few days.
however, we will not talk about how a responsible company can afford to roll out an operating system with such errors.

Kf0621 wrote:

Mine did shutdown too but only after I did a certain setting!! I found a solution.. Just turn the WiFi calling off ( sorry screenshots are in German)

Hope this helps you

I shut down 4G voice over Network ( VoLTE ) and shut down Wifi-Calling....Still shuts down. Right now....this is a glorified Flir image Camera... If they are Honorable, they will have a solution fast. Because right now, Social media is hurting this product.

blackview_admin wrote:

nickthesafe wrote:

Hi Blackview Admin - while we wait for the Android 10 to be made stable, do you have a link where we can get the ROM File for Android 9 ? is that even possible. Thanks.

Hello, thank you for your understanding this condition, about this file, you just have to contact the after-sale department to get it directly, here is the email: support02@blackview.hk

do not forget to install a driver!

Our engineer is checking the software, not sure when it can be stable.

Below is android 9 software and tool:
software: [color=#1155cc]https://mega.nz/file/2KoUUSiQ#LVg-bt6-B9QF1uSxfljrC8kJ9GbTfF3ZDXNOksRDOXA[/color]
tool: [color=#1155cc]https://mega.nz/file/HbpTQSbT#a-N4QTxDMivVUe04sTvPmO-0z6nOwwM876IHqfZ4hHc[/color]

blackview_admin wrote:

cs1717 wrote:

My phone is doing the same thing. Started doing this the second day after it was activated. There should be a solution for this very soon or they should offer a full refund for the phone.

Hello, what is the problem with the phone? Could you describe it?

The phone will shut down 2-8 times a day. I have removed all apps except 2 . (factory apps have not been removed). This makes it very hard to run multiple crews on different jobsites. when the phone is shut off for hours before I notice. The loss in productivity is worth way more than the phone everyday. If the problem can't be resolved in a timely manner It would be nice to know now so I can order a different rugged phone.